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All about Wifi

Stream movies, music, and more from your tablet, laptop, or smartphone with super-fast in-home wifi. Plus, get free access to over 650,000 Cox Hotspots nationwide.

In-Home Wifi Tips

With in-home wifi, everyone in your family can connect wirelessly from anywhere in your home simultaneously.
Connecting your smartphone to your Cox in-home wifi can also cut down on cell phone data usage.

Ensure your in-home wifi operates at peak performance with these tips:

  1. Install your wifi gateway in a central location (preferably elevated) in your home to maximize wireless coverage.
  2. Avoid placing your gateway against a wall, near metal objects, or near cordless phones, baby monitors, microwaves, or Bluetooth appliances.
  3. Make sure your equipment isn't outdated; use a dual-band capable (2.4GHz/5GHz) wifi modem/router (gateway) to maximize your speed. Learn more about our Panoramic Wifi gateway.
  4. If you're a Panoramic Wifi customer, set up Panoramic Wifi Pods to cover a larger area and eliminate any dead zones. Learn more about Panoramic Wifi and Pods.

Use the Data Usage Meter to check your household’s total monthly and historical Internet data usage at any time.

See your data usage

Securing Your Wifi

Protect your in-home wifi network from online threats and hackers trying to access your network:

  1. Every router comes with a default username and password, so be sure to change both to something unique to you if you haven't already. Create (and remember!) a strong wifi password with a combination of upper and lower case letters, numbers and special characters.
  2. Protect against viruses and online threats on up to 5 devices with Cox Security Suite Plus— included at no additional cost with all Cox Internet plans.
  3. Enable wifi encryption by adjusting your modem/router security settings. Learn more about ways to secure your wireless network.
  4. For assistance with wifi and other issues that are beyond standard technical support, consider Cox Complete Care. It combines 24/7 remote troubleshooting and resolution of PC, laptop and application issues with in-home technician service for internal wiring repair, all for just $10/month. Learn more about Cox Complete Care.

Cox Internet customers who are renting or who have purchased select gateways from Cox have free access to tools that help manage your in-home network:

  • If you have a Panoramic Wifi gateway, you’ll have access to the Panoramic Wifi mobile app and web portal, which lets you view a dashboard to monitor your network, manage devices and set rules as you go, and pause your wifi to bring the whole family together.

  • Alternatively, Cox Internet customers with select gateways can access My WiFi, a tool that lets you see your Internet connection status, manage network settings (name, password, security), and see all connected devices and their signal strength.

About Panoramic Wifi App/Portal About My WiFi Tool

Stay Connected On the Go with Cox Hotspots

Enjoy free, unlimited access to the nation’s largest wifi hotspot network with with Cox Internet Preferred, Premier, Ultimate, and Gigablast. Connect your smartphone, tablet and laptop at over 650,000 wifi Hotspots in cities like New York City, Los Angeles, Chicago, San Francisco, Phoenix, Las Vegas and San Diego. Easily find a hotspot using the Cox’s wifi hotspot map and instantly connect free of charge with your Cox user ID and password.

Explore Cox Hotspots


Internet service details. See important information in the Residential Customer Service Agreement for full coverage details. See Annual Notice information for related information and your privacy rights as a Cox customer. For all Cox Communication policies regarding our services and business practices visit www.cox.com/aboutus/policies.html.

All Cox Internet plans include 1 TB (1024 GB) per month of data usage. Unlimited and 500 GB Additional Data Plans can be added for an additional monthly charge. Data usage in excess of plan may result in a $10 charge for up to 50 GB of additional data and for each additional 50 GB block, except for Unlimited Data Plan subscribers. Unused data does not roll over. See also Speeds and Data Plans Information for High Speed Internet Service in your area for details. See cox.com/datausage for complete data usage details. Prices, and/or when applicable, contracts, may differ from those presented here as a result of existing customer pricing, customer's specific service address, and/or contract related updates. Installation fees may apply. Other restrictions may apply.
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