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Straightup Internet logo

Internet on your terms

Your service, your way

StraightUp Internet is a pay-as-you-go monthly internet service with an all-in fixed price of $50 per month. No annual contract, no fees, no commitment, no surprises - no seriously.  

Phone with a bust silhouette indicating you can manage it all online

Manage it all online

See your service expiration date, renew service and reset your modem anytime, anywhere.

Stacked arrows pointing to the right indicating  fast speeds and flat rates

Fast speeds. Flat rate.

Always $50 a month, up to 25 Mbps download speeds and 3 Mbps upload speeds.

Laptop with a question mark indicating that you can go online for help

Help is just a click away

Know you're always covered with 24/7 access to online support. No waiting, no worries.

Pay your way

With StraightUp Internet you can pay how you want.

Mobile phone showing StriaghUp Internet logo and my account page
Dollar sign with circular arrows indicating automatic payments

Automatic payments

Enjoy more peace of mind with automatic payments. Just log into My Account, select Automatic Payments, add your debit or credit card information and follow the steps.

Laptop screen indicating your ability to pay online

Pay online

Simply log into My Account, put in your credit/debit card information and click Add One Month. We'll shoot you an email or text reminder before the month ends, so you never have to worry about forgetting to renew your service.

Outline of a store building

Pay in store

Prefer to pay cash? Swing by a Cox Solutions Store. Find your nearest location here.

Pause symbol

Pause service

Pause your service at the end of the month with no penalty. You don't need to anything at the end of the month—your service will automatically turn off.

You should receive an email confirmation of your payment, but it may take up to 24 hours to appear in My Account.

Picture of a DOCSIS 3.0 dual band wifi modem

Equipment

Your free DOCSIS 3.0 Dual band WiFi Modem is yours to keep, even if you pause your service.

Get the most out of your modem

1. Maximize WiFi coverage by putting your modem in a central, elevated location

 

2. Minimize interference by keeping your modem away from walls, metal objects or other objects on the same frequency like cordless phones and microwaves

 

3. For optimal performance, occasionally reboot your modem by unplugging the power cable, waiting a minute, then plugging it back in

Installation

Get up and running in no time with these easy steps:

Document icon indicating Sign up for StraightUp Internet

Sign up for StraightUp Internet

Wrench icon indicating your ability to Receive your self-install kit in 1-2 business days or pick it up at a Cox Solutions Store

Receive your self-install kit in 1-2 business days or pick it up at a Cox Solutions Store

Modem with wifi  indicating your ability to install your modem using the provided instructionsautomatic payments

Install your modem using the provided instructions

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Register for My Account online

Checkmark indicating a complete activation process

Complete the activation process

*If you don’t qualify for self-installation, we’ll give you a professional installation free.

Get hooked up with faster speeds

Connecting to the Internet

Wirelessly connect to WiFi or, to optimize your fast speeds, connect directly to your modem using an Ethernet cable. Check out our video to see how it’s done.


More networks, less waiting

With a dual WiFi network, you can connect more devices with less interference and buffering. When you connect to WiFi, you’ll see two networks with the same name, except one ends in 5 Ghz.

Here’s a rundown to help you choose which network to connect to:

5 Ghz

  • Faster speed
  • Shorter range
  • Not compatible with all devices
  • Use whenever possible

2.4 Ghz

  • Slower speed
  • Longer range
  • Use when you’re far from your router or if your device can’t connect to the 5Ghz network

With up to 25 Mbps download speeds, you can:

A stacked TV, Laptop, and Tablet indicating you can surf on 3-5 devices at once

Surf on 3-5 devices at one time

Video icon indicating  you can stream smaller videos

Stream smaller videos

Arrow pointing down indicating that you can download HD movies and songs

Download an HD movie in about 29 minutes

Heads up, this speed isn't ideal for things like gaming, 4K streaming, video conferences or large downloads.

Mobile phone screen with My WiFi showing connected Internet, modem, and devices

My WiFi

Keep track of your network with free access to My WiFi. Now you can easily:

  • Check your Internet and modem connection status
  • Update your WiFi network name and password
  • Manage security settings
  • See the signal strength of all connected devices
  • Access step-by-step tech support guides and reset your modem

Pro tips for a more protected network

  • Choose a unique, strong network name and password
  • Adjust security settings to WPA2-PKS (AES)
Straightup Internet logo

Want to get StraightUp Internet?

StraightUp Internet FAQs

Sign in to My Account to see the date through which you have service. The date will be in red, and you will have service through the end of that day.

StraightUp Internet is a prepaid internet service. You can pay with a credit card or debit card online or with cash in a Cox Solutions Store.

If you're enrolled in EasyPay automatic payments, there's no need to manually add another month to your service. When your service is set to expire, you will automatically be charged for an additional month.

 

If you're not enrolled in EasyPay, you may be outside of the availability window to add another month to your service. The window to add another month to your service is typically around 30 days prior to your expiration date. You should receive an email when it's time to add another month to your service.

Since you pay upfront for a month of Internet service, there's no option to cancel service or pro-rate charges.

You can pause your service without penalty! Simply don't add another month to your service after the month is up, and you won't be charged for another month of service. If you're enrolled in EasyPay automatic payments, contact us to cancel future payments. There are no fees for not recharging your service, and you can keep your equipment and cables.

You own the equipment (modem and cables), so it's yours to keep. It's easy and quick to get up and running again if you decide to add an additional month of service at any point since you won't need to wait for a new installation kit.

Yes! If you're within 30 days of your service expiration date, sign in to My Account to Add One Month of service.

 

If you're past the 30 day window, go here to add another month of service. You'll get a new account number, so you'll need to register for My Account again or contact us to link your new account number to your existing My Account credentials.

A variety of factors, including your modem placement, the number of connected devices, device limitations, and others, affect your actual speed.

Cox TV, Phone, and Homelife cannot be combined with StraightUp Internet since they are billed differently. These services are billed after the month of service, whereas StraightUp Internet is paid prior to the month of service.

Please contact us if you plan to move so we can be sure your service can be transferred to your new home and update your account.