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Internet Equipment

Internet equipment plays a critical role in the speed you experience. Learn about the different types of modems and routers to ensure you're experiencing the full potential of your Cox Internet speed. Plus, explore Cox's most advanced equipment, Panoramic WiFi, that delivers wall-to-wall fast speeds and eliminates dead zones.

Upgrading Equipment Could Improve Your Online Experience

Your in-home Internet equipment keeps you connected to the people, places and things that matter most online. It’s important to make sure you have the right equipment for the fastest speed and best performance. Cox offers a variety of equipment types to suit your needs, such as Panoramic WiFi with fewer dead zones and increased speeds.


Image: Image: Cox Panoramic WiFi Modem and Extender

When you rent or purchase a WiFi modem from Cox, our experts are there to help with hassle-free WiFi setup for your network. Rental of a WiFi Modem or a WiFi Internet & Telephone Modem includes ongoing in-home WiFi support via phone for free. Renters can also get replacement devices free of charge* if issues arise with device performance, eliminating the effort and cost of purchasing a new device.


*May be dependent upon device warranty time period.

Free In-Home WiFi Support

When you rent one of our WiFi modems, you'll receive free in-home WiFi support over the phone! Our free in-home WiFi support includes:

  • Access to trained technicians from 8am EST until midnight, 7 days a week.
  • Help connecting common WiFi devices to your home network.
  • Ongoing troubleshooting for wireless network and WiFi-connected devices.
  • Assistance with managing WiFi devices.
  • Guidance in resetting network ID and password.
Image: Cox Free In-Home WiFi Support

If you are renting one of our WiFi modems, please call 855-766-9812 to get free in-home WiFi support. For information on premium, fee-based support, see Cox Complete CareSM.

Dual Band vs Single Band Routers

You may have noticed the names “Dual Band” and “Single Band” Routers, but what is the difference? Single Band routers use one signal (2.4 GHz) to broadcast your WiFi, while Dual Band routers use a second signal (5 GHz) to allow more devices to connect at once as well as reduce interference from other nearby electronics. Households with multiple devices connecting at once for gaming or video streaming should consider switching to a Dual Band router.

If you have a Dual Band router, you will see the same network name twice, but one should end in "5GHz." Now that you can tell them apart, how do you know which one to use?

2.4 GHz Network

The 2.4 GHz network works well with most devices and is good for low-bandwidth activities, like checking email and surfing the Web, when you are far away from your router. It's typically slower due to congestion caused by other household devices, like microwaves and garage doors, that use the same band.

5 GHz Network

The 5 GHz network is less congested and therefore typically faster, so it's good for higher-bandwidth activities, like streaming shows and movies and gaming, when you are closer to your router. However, it covers a smaller area and may not work with older devices.

Panoramic WiFi

Panoramic WiFiSM

Panoramic WiFi is a wall-to-wall fast Internet experience that's available on all Cox High Speed Internet plans with the rental of the Panoramic WiFi Modem, an all-in-one modem and wireless router. The Panoramic WiFi Modem utilizes advanced technology to support Cox's fastest speeds in every inch of your home. All Panoramic WiFi customers have access to 24/7 enhanced live support and My WiFi, a tool that allows you to monitor and manage your home and guest networks through My Account on Cox.com and the Cox Connect mobile app. Learn more about My WiFi.

Panoramic WiFi Modem Features:

  • DOCSIS 3.0 compliant
  • 802.11-AC 2.4/5 GHz dual band technology
  • 24x8 channel bonding
  • MoCA 2.0 for in-home networking over coax
  • 1 coaxial port, 4 Gigabit Ethernet ports, 2 telephone ports, and 1 USB 2.0 host port
  • Internal power supply and optional battery backup
Image: Cox Panoramic WiFi Modem

Optional Panoramic WiFi Extenders help cover every nook and cranny of your home to eliminate dead zones. The extender uses the coax wiring that's already in your home to extend your wireless signal, resulting in a powerful whole-home network with the benefits of a wired connection without having to run new Ethernet cables through the walls.

Panoramic WiFi Extender Features:

  • Bridges ethernet, coax (MoCA) and wireless networking technologies
  • 802.11a/b/g/n 2.4/5 GHz dual band technology
  • 4x4 channel bonding
  • MoCA 2.0 for in-home networking over coax
  • 1 coaxial port, 2 Gigabit Ethernet ports
Image: Cox Panoramic WiFi Extender

 

Internet service details. See important information in the Residential Customer Service Agreement for full coverage details. See Annual Notice information for related information and your privacy rights as a Cox customer. For all Cox Communication policies regarding our services and business practices visit www.cox.com/aboutus/policies.html.

All Cox Internet plans include 1 TB (1024 GB) per month of data usage. Unlimited and 500 GB Additional Data Plans can be added for an additional monthly charge. Data usage in excess of plan may result in a $10 charge for up to 50 GB of additional data and for each additional 50 GB block, except for Unlimited Data Plan subscribers. Unused data does not roll over. See also Speeds and Data Plans Information for High Speed Internet Service in your area for details. See cox.com/datausage for complete data usage details. Prices, and/or when applicable, contracts, may differ from those presented here as a result of existing customer pricing, customer's specific service address, and/or contract related updates. Installation fees may apply. Other restrictions may apply.
 
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