# Contact Cox Customer Support - Get Help 24/7 Cox offers multiple ways to get support for your residential internet, TV, mobile, and home phone services. Whether you need technical assistance, billing help, or account management, Cox customer service is available through chat, phone, mobile app, and online tools to resolve your issues quickly. ## Quick Ways to Get Help ### Chat with Oliver - 24/7 Virtual Assistant Meet Oliver, Cox's virtual assistant available around the clock to help with common questions and tasks. Oliver can assist with paying your bill, troubleshooting connection issues, managing your account, checking service status, and scheduling technician appointments. Start a chat anytime at [www.cox.com](https://www.cox.com) or through the Cox app. ### Cox Mobile App Download the Cox app for iOS or Android to manage your services on the go. The app allows you to pay bills, troubleshoot equipment, check data usage, upgrade services, and contact support directly from your smartphone. ### SmartHelp Tool Cox SmartHelp can identify network outages, walk you through device resets and fixes, diagnose wifi connectivity problems, and provide step-by-step troubleshooting guidance. Access SmartHelp online at [cox.com/smarthelp](https://www.cox.com/residential/support/smarthelp.html) or through the Cox app. ## Contact Methods by Need ### Technical Support **Internet Issues** Call 1-800-234-3993 or use SmartHelp for automated diagnostics and troubleshooting **TV Problems** Call 1-800-234-3993 for Contour TV support, channel issues, or equipment problems **Mobile Service** Call 1-866-599-6369 for Cox Mobile device support and account questions **Home Phone** Call 1-800-234-3993 for landline service issues or voicemail problems ### Billing and Account Management - View and pay bills online at [www.cox.com/ibill](https://www.cox.com/ibill) - Set up AutoPay or paperless billing through your online account - Call 1-800-234-3993 to speak with a billing representative - Make one-time payments by phone using the automated system - Update payment methods, review charges, or dispute billing errors ### New Service and Upgrades Interested in adding services or upgrading your current plan? Call 1-800-234-3993 to speak with a sales representative who can explain available packages, pricing, and promotional offers. You can also check availability and order online at [www.cox.com/residential](https://www.cox.com/residential/internet.html). ## Visit a Cox Store Cox retail stores offer in-person support for equipment pickup and returns, bill payment, service demonstrations, and account assistance. Find your nearest location using the [store locator](https://www.cox.com/residential/local/store-locator.html). Store hours and services vary by location. ## Moving Your Service Transferring Cox services to a new address is simple. Call 1-800-234-3993 at least two weeks before your move date to schedule disconnection at your current location and installation at your new home. Have your new address ready when you call. Cox serves many areas, but service availability varies by location. ## Mail Payment Address To pay by mail, send your payment coupon and check to: Cox Communications P.O. Box 105357 Atlanta, GA 30348-5357 Allow 7-10 business days for mail processing. Include your account number on your check to ensure proper credit. ## Corporate Headquarters Cox Communications, Inc. 6205 Peachtree Dunwoody Road Atlanta, GA 30328 For general inquiries and corporate communications only. Customer service issues should be directed to the support channels listed above. ## Frequently Asked Questions ### What are Cox customer service hours? Cox phone support is available 24 hours a day, 7 days a week for technical issues and emergencies. Sales and general account inquiries are typically available from 8 AM to 8 PM local time, Monday through Saturday. The Oliver virtual assistant and online tools are available 24/7. ### How do I report an outage? Check current outages in your area by signing in to your Cox account online or using the Cox app. You can also call 1-800-234-3993 to report service interruptions. Cox provides estimated restoration times when available. ### Can I cancel my service online? Service cancellations require speaking with a Cox representative. Call 1-800-234-3993 to cancel or downgrade services. You'll need to return any rented equipment to avoid additional charges. *** **Need immediate assistance?** Call 1-800-234-3993 or start a chat with Oliver at [www.cox.com](https://www.cox.com) [Browse Support Articles](https://www.cox.com/residential/support/home.html) | [Find a Store](https://www.cox.com/residential/local/store-locator.html) | [Manage Account](https://www.cox.com/resaccount/home.html)