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Moving?

When moving your Cox Homelife services, along with other Cox services, to your new home, we want to provide you with information and tips that will help make your transition a smooth one.

Where are you Moving?

Moving within the area and staying with Cox?

Learn More

Moving outside the area but staying with Cox?

Learn More

Moving outside the area where Cox is not available?

Learn More
Moving Within the Area

If you are staying within the same Cox market, here is some information to keep in mind when planning your move:

  • Any current Homelife Service Agreement will continue, and transfer with you to your new address.
  • If you disconnect at one address and do not reconnect at a new Cox-serviceable address within 15 days, you may be subject to Early Termination Fees from your current Homelife Service Agreement.
  • You must have high speed internet connected at your new home before, or during the same appointment as, your Homelife installation.
  • The move process for Homelife is essentially a brand new install, and may take around 4 hours to complete, but varies depending on the equipment being installed, the size of the home, and other factors.
  • Any security equipment that existed in the home prior to Homelife being installed is not eligible for transfer.
  1. Take Inventory. Before you call us, take inventory of all of your Homelife Security & Automation equipment. Click here for a printable inventory form.
  2. Pro or Self-Uninstall. Decide if you would like to uninstall the equipment yourself, or have a technician come to your home and uninstall the equipment for a fee of $99.

    What’s Covered with Professional Uninstall
    What's Not Covered
    • All Homelife-installed equipment is removed from their installed locations using appropriate tools to avoid damaging the equipment
    • Uninstallation of non-Homelife (i.e., pre-existing) security devices
    • Re-installation of previous equipment replaced with Homelife devices such as thermostats and door locks
    * Homeowners are responsible for filling holes left by screws or touching up paint following the removal of mounted devices.
  3. Understand Your New Home. We’ll need to understand some important information about the home you are moving to before we schedule your installation. Discuss these things, and any other concerns, with your Cox sales representative.

    • Is your new residence larger than 4000 square feet? If so, we would like to send a Professional Security Consultant to your home to ensure proper coverage.
    • Does your new residence have an existing security system? If so, our installer will need to know.
    • Would you like to add additional equipment to your system’s configuration? Now’s a great time to buy, as there is a discount for Homelife equipment purchased before or at the time of installation.
    • Will you be mounting any cameras outside? If so, there is an additional charge for outdoor installation of cameras.
  4. Transport Equipment. You will be responsible for moving all of your equipment, including your Touchscreen Control Panel and any cords, brackets or other accompanying supplies, to your new home. If equipment is incomplete or damaged, additional charges may apply.
  5. Review City Ordinances. If moving to a different city or county, you may be required to obtain a new/different Alarm User Permit. Click here for more information.

Call Homelife Sales at 877-404-2568 to schedule your move.

Moving Outside the Area

If you are moving to a different Cox market, here is some information to keep in mind when planning your move:

  • A new Homelife Service Agreement must be signed, as the agreements are specific to each state Cox operates in. You do not have to commit to another 24 month term. You may request a Month-to-Month term agreement.
  • If you disconnect at one address and do not reconnect at a new Cox-serviceable address within 15 days, you may be subject to Early Termination Fees from your current Homelife Service Agreement.
  • You must have high speed internet connected at your new home before, or during the same appointment as, your Homelife installation.
  • The move process for Homelife is essentially a brand new install, and may take around 4 hours to complete, but varies depending on the equipment being installed, the size of the home, and other factors.
  • Any security equipment that existed in the home prior to Homelife being installed is not eligible for transfer.
  1. Take Inventory. Before you call us, take inventory of all of your Homelife Security & Automation equipment. Click here for a printable inventory form.
  2. Pro or Self-Uninstall. Decide if you would like to uninstall the equipment yourself, or have a technician come to your home and uninstall the equipment for a fee of $99.

    What’s Covered with Professional Uninstall
    What's Not Covered
    • All Homelife-installed equipment is removed from their installed locations using appropriate tools to avoid damaging the equipment
    • Uninstallation of non-Homelife (i.e., pre-existing) security devices
    • Re-installation of previous equipment replaced with Homelife devices such as thermostats and door locks
    * Homeowners are responsible for filling holes left by screws or touching up paint following the removal of mounted devices.
  3. Understand Your New Home. We’ll need to understand some important information about the home you are moving to before we schedule your installation. Discuss these things, and any other concerns, with your Cox sales representative.

    • Is your new residence larger than 4000 square feet? If so, we would like to send a Professional Security Consultant to your home to ensure proper coverage.
    • Does your new residence have an existing security system? If so, our installer will need to know.
    • Would you like to add additional equipment to your system’s configuration? Now’s a great time to buy, as there is a discount for Homelife equipment purchased before or at the time of installation.
    • Will you be mounting any cameras outside? If so, there is an additional charge for outdoor installation of cameras.
  4. Sign New Service Agreement. You will be required to sign your new Homelife Service Agreement before Homelife service is installed at your new residence. If you have not received the Service Agreement via email, please contact your sales representative.
  5. Return Homelife Touchscreen. If your Touchscreen Control Panel is leased, you will need to return it to Cox before you move. You may contact Homelife Support at 877-404-2568 to order your Touchscreen Return Kit for return via FedEx at no extra cost, or arrange for pickup. All other equipment is owned by you and should be transported to your new home. Call us, or refer to your Service Agreement if you are unsure whether your Touchscreen is leased from Cox.
  6. Transport Equipment. You will be responsible for moving all of your equipment, including your Touchscreen Control Panel and any cords, brackets or other accompanying supplies, to your new home. If equipment is incomplete or damaged, additional charges may apply.
  7. Review City Ordinances. If moving to a different city or county, you may be required to obtain a new/different Alarm User Permit. Click here for more information.

Call Homelife Sales at 877-404-2568 to schedule your move.

Moving Outside the Area, Cancelling Cox Homelife Service

If you are moving to an area that Cox does not serve, you will need to cancel your Cox Homelife service, along with other Cox services. Here is some important information to keep in mind:

  • The Cox Homelife Touchscreen Control Panel must be returned to Cox in order to avoid being charged the associated non-return fee (if leased).
  • All other equipment is owned by you and can be left in your home, discarded, or taken with you.
  1. Return Homelife Touchscreen. If your Touchscreen Control Panel is leased, you will need to return it to Cox before you move. You may contact Homelife Support at 877-404-2568 to order your Touchscreen Return Kit for return via FedEx at no extra cost, or arrange for pickup. Call us, or refer to your Service Agreement if you are unsure whether your Touchscreen is leased from Cox.

See Cox Homelife service details. See important information in the Residential Customer Service Agreement for full coverage details. See Annual Notice information for related information and your privacy rights as a Cox customer. See also the Annual Customer Notices. For all Cox Communication policies regarding our services and business practices visit www.cox.com/aboutus/policies.html.

Cox Homelife Service provided by Cox Advanced Services: Arizona, LLC - ALARM License No. 18141-0, ROC License No. 310876; Arkansas, LLC – License No. E 2014 0026/CMPY.0002278; California, LLC–Alarm License #7196 & Contractor’s License #992992; Connecticut, LLC–License #N/A; Florida, LLC–License No. EF20001232; Georgia, LLC–License: Bryan David Melancon #LVU406595; Idaho, LLC 024933; Iowa, LLC– License #C121646 & AC268; Louisiana, LLC–License F 2006; Nebraska, LLC–License #26512; Nevada, LLC dba Cox Homelife – License #78331; Ohio, LLC–License #53-18-1671; Oklahoma, LLC–License #2002; Rhode Island, LLC–License #9314; Kansas, LLC – Topeka License No. 109 & Wichita License No. 2015-36492; and Cox Advanced Services Virginia, LLC–DCJS License #11-7776; DPOR License # 2705164725.

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