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Preparing for Installation

We hope you're excited about your Homelife Automation system installation. To make the process as seamless as possible, we've listed a couple of things to know before your installer arrives.

What You Get

  • Your free* Homelife Automation base kit includes the Homelife wireless hub, (1) indoor/outdoor HD camera**, (1) Smart LED Light Bulb and (1) wireless Door/Window sensor.
  • Professional installation of your Homelife Automation system and equipment package
  • Other available equipment you can add on at any time:
    • Smart Thermostats to save energy
    • Smart Door Locks so you don’t have to worry about the kids losing their keys
    • Activity Sensors such as Door/Window Sensors and Motion Sensors to know what’s going on at home
    • Smart Plugs to control small appliances or lights

*For qualified customers

**Outdoor camera mounting and installation costs extra.

What to Expect

  • Your Homelife installation technician will arrive within a preset 2-hour window.
  • The average Homelife Automation installation takes about 30 minutes (longer if you’re having other Cox services installed at the same time), but also depends on the number and types of Automation devices you have purchased.
  • Our licensed technician will perform a thorough walkthrough of your home before beginning the installation to understand, or recommend, the best placement for each device in your home.
Image: Cox Homelife Technicians

How to Prepare

  1. You must have (or get installed in the same visit) a high-speed broadband connection and secured WiFi router.
  2. You must have a smart phone or tablet available (Android or iOS) – see supported devices.
  3. Download the free Homelife mobile app from the Apple iTunes or Google Play store.
  4. You will receive an email to the primary email address listed on your Cox account containing a temporary Username and Password, which are necessary for system activation at the time of installation. Save this email.
  5. A homeowner over the age of 18, who is also an authorized user on your Cox account, must be home during the installation, and have access to the above-mentioned email.
  6. Secure your pets. The technician will require access to various parts of your home during installation.
  7. Learn more about the Homelife Automation system and equipment.
  8. Make sure your mobile device is fully charged. The technician will need to use your device to complete the set up your system.

See Cox Homelife service details. See important information in the Residential Customer Service Agreement for full coverage details. See Annual Notice information for related information and your privacy rights as a Cox customer. For all Cox Communication policies regarding our services and business practices visit www.cox.com/aboutus/policies.html.

Cox Homelife Service provided by Cox Advanced Services: Arizona, LLC - ALARM License No. 18141-0, ROC License No. 310876; Arkansas, LLC – License No. E 2014 0026/CMPY.0002278; California, LLC–Alarm License #7196 & Contractor’s License #992992; Connecticut, LLC–License #N/A; Florida, LLC–License No. EF20001232; Georgia, LLC–License: Bryan David Melancon #LVU406595; Idaho, LLC 024933; Iowa, LLC– License #C121646 & AC268; Louisiana, LLC–License F 2006; Nebraska, LLC–License #26512; Nevada, LLC dba Cox Homelife – License #78331; Ohio, LLC–License #53-18-1671; Oklahoma, LLC–License #2002; Rhode Island, LLC–License #9314; Kansas, LLC – Topeka License No. 109 & Wichita License No. 2015-36492; and Cox Advanced Services Virginia, LLC–DCJS License #11-7776; DPOR License # 2705164725.

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