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Maintaining Your System

Cox Homelife was created to be low maintenance, but it's important to have routine health checks. To help you keep your Homelife system working optimally, we’ve provided monthly and yearly tips below. Plus, we've created helpful videos and instructions for replacing batteries. If you still have questions, troubleshooting tech support and Homelife specialists are always here to help.

Mark Your Calendar

Unless there's an immediate need, here are some things that we highly recommend you do on a monthly and yearly basis:

Monthly

Every month, you should test your alarm. Here’s how:

  1. Before beginning your alarm test, call 1-855-261-2501 to place your system in test mode.
  2. You will need to provide your primary account phone number and secret word to the Central Monitoring Station. You may also indicate how long your system should be in test mode to the operator. Your test period will automatically expire at the selected time.
  3. On your Touchscreen Control Panel, press the Settings App and enter your 4-digit Master Keypad Code.
  4. Go to the Security category and select Alarm Test.
  5. Press the gray Disabled button to enable sending test alarm messages to the Central Monitoring Station and press Next > to continue and follow the instructions on your screen.
Yearly
  • Schedule a Preventative Maintenance Inspection (PMI) every year by calling 877-404-2568. It takes about an hour. We’ll inspect all items to make sure that everything is in good working order, that everything is placed where it should be, battery levels are within acceptable range and connectivity is verified. If you subscribe to the Homelife Equipment Service Plan, you will receive a 50% discount off the regular PMI fee.
  • Check if your permit needs to be updated annually. Once you’ve updated it, sign into your Homelife mobile app and go to the More menu to access your Account settings and enter your permit number and expiration date.
  • Review your Emergency Dispatch Contact list to be sure these are still the numbers you'd like our Central Monitoring Station to call to verify an alarm. You may want to change the people on your Emergency Dispatch Contact list, or update their contact information. You can make updates anytime via the Homelife mobile app.

Battery Replacement

Some Homelife devices are powered by batteries that you'll need to replace from time to time. Your Touchscreen Control Panel and Homelife mobile app will alert you when your batteries are running low. Replacing batteries is easy with our Battery Replacement Guide that includes instructions and videos to walk you through the process.

See Battery Replacement Guide

Homelife Limited Warranty

Homelife equipment installed by Cox is under limited warranty for 90 days from the date of purchase. The warranty covers both parts and labor.

Homelife Extended Warranty

The Cox Homelife Equipment Service Plan protects your Homelife system in case of unexpected system or device failures. We recommend that you subscribe to the Plan within 90 days of installation to avoid the $99 inspection and certification that is required when adding the Plan after 90 days of installation. In addition, you'll save 50% on your annual Preventative Maintenance Inspections. The Equipment Service Plan is available for a low monthly fee and can be purchased by calling 1-877-404-2568.

See Cox Homelife service details. See important information in the Residential Customer Service Agreement for full coverage details. See Annual Notice information for related information and your privacy rights as a Cox customer. See also the Annual Customer Notices. For all Cox Communication policies regarding our services and business practices visit www.cox.com/aboutus/policies.html.

Cox Homelife Service provided by Cox Advanced Services: Arizona, LLC - ALARM License No. 18141-0, ROC License No. 310876; Arkansas, LLC – License No. E 2014 0026/CMPY.0002278; California, LLC–Alarm License #7196 & Contractor’s License #992992; Connecticut, LLC–License #N/A; Florida, LLC–License No. EF20001232; Georgia, LLC–License: Bryan David Melancon #LVU406595; Idaho, LLC 024933; Iowa, LLC– License #C121646 & AC268; Louisiana, LLC–License F 2006; Nebraska, LLC–License #26512; Nevada, LLC dba Cox Homelife – License #78331; Ohio, LLC–License #53-18-1671; Oklahoma, LLC–License #2002; Rhode Island, LLC–License #9314; Kansas, LLC – Topeka License No. 109 & Wichita License No. 2015-36492; and Cox Advanced Services Virginia, LLC–DCJS License #11-7776; DPOR License # 2705164725.

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