• Shopping Cart
  • Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR
  • View Cart
Menu

Maintaining Your System

Learn about options to protect your system and see step-by-step instructions for periodically replacing batteries in your equipment.

Warranty

Homelife equipment installed by Cox is covered for 90 days after purchase under manufacturer warranty that covers both parts and labor.

Equipment Service Plan

The Homelife Equipment Service Plan (ESP) extends the warranty on your Cox Homelife devices due to any unforeseen hardware or system failures for a small monthly fee. The plan covers (a) Homelife devices or parts, (b) labor for service repairs/replacement of faulty devices, (c) system malfunction, (d) service call fees*, and (e) battery replacement service and installation charges.

  • Sign up for ESP within 90 days of installation and avoid the $99 Preventative Maintenance Inspection.
  • After 90 days, we’ll send a technician out to inspect and certify your system for $99 before adding the Equipment Service Plan to your account.
  • Once you have ESP, you qualify for a 50% savings off the recommended annual Preventative Maintenance Inspection fee of $99.
* Customers may see a service charge should the issue be related to equipment not installed by Cox, improperly self-installed devices, or if the problem is determined to be customer-caused.

Battery Replacement

The Cox Homelife Automation system was created to be low maintenance, but sometimes batteries need replacing. The following devices utilize batteries to operate.

Image: Smart Door Lock
Smart Door Lock

Kwikset Brand

Download printable instructions or watch the video

Image: Door / Window Sensor
Door / Window Sensor

Sercomm Brand

Download printable instructions

Image: Motion Sensor
Motion Sensor

Bosch Brand

Download printable instructions

Image: Thermostat
Thermostat

Zen Brand

Download printable instructions

Image: Maintaining Your System

See Cox Homelife service details. See important information in the Residential Customer Service Agreement for full coverage details. See Annual Notice information for related information and your privacy rights as a Cox customer. For all Cox Communication policies regarding our services and business practices visit www.cox.com/aboutus/policies.html.

Cox Homelife Service provided by Cox Advanced Services: Arizona, LLC - ALARM License No. 18141-0, ROC License No. 310876; Arkansas, LLC – License No. E 2014 0026/CMPY.0002278; California, LLC–Alarm License #7196 & Contractor’s License #992992; Connecticut, LLC–License #N/A; Florida, LLC–License No. EF20001232; Georgia, LLC–License: Bryan David Melancon #LVU406595; Idaho, LLC 024933; Iowa, LLC– License #C121646 & AC268; Louisiana, LLC–License F 2006; Nebraska, LLC–License #26512; Nevada, LLC dba Cox Homelife – License #78331; Ohio, LLC–License #53-18-1671; Oklahoma, LLC–License #2002; Rhode Island, LLC–License #9314; Kansas, LLC – Topeka License No. 109 & Wichita License No. 2015-36492; and Cox Advanced Services Virginia, LLC–DCJS License #11-7776; DPOR License # 2705164725.

Modal Id: content-cox-residential-corporate-pages-modals-homelife-automation-service-details