Cox Connect is a free app that’s available on your iPhone, iPod Touch, iPad, and Android devices. It puts the power to view and pay your bill, access features and settings related to your services, and get support at your fingertips anytime, anywhere.
First, download the App and sign in with your My Account login. Don't have a My Account login? No problem. Register in a few simple steps.
The Cox Connect app puts you in control of dozens of features across all of your Cox services all in one place. Let’s take a look at some of the available features.
After signing in to the app, you'll arrive at the home screen with a snapshot of your bill, connection status and other features. To change what you see on your home screen, tap Settings in the main menu, tap Dashboard Configuration, and tap each item you'd like to toggle on or off.
Bill Amount Due
See your current bill amount and the due date, plus easily make a one-time payment. Tap Billing Options for previous statements, recent activity, payment methods and more.
Quickly check the connection status of your Internet, TV and Phone equipment. If you see a red Not Connected message, tap the circular icon for that service to reset your equipment or tap the Troubleshoot Services link for more help.
See how many missed calls and voicemails you have, and tap the icons to conveniently jump to those areas in Phone Tools (or the Voice Everywhere app if you have Cox Voice Premier).
See the closest Cox store and get directions from your current location.
See the closest free WiFi Hotspot and get directions from your current location.
View Your Bill
See a copy of your current bill, amount due and due date and up to 18 previous bills.
Pay Your Bill
Easily make a one-time payment or sign up for EasyPay automatic payments.
See a list of recent payments, credits and unbilled charges on your account.
Manage your billing address, Paperless Billing, EasyPay automatic payments and payment methods.
Check your Internet connection, see a list of connected devices and reboot your modem. Available to customers with eligible Cox-provided modems.
Data Usage Meter
See the amount of data you've used in the current cycle and historical usage for up to three months.
WiFi Hotspot Locator
See a map of the closest CableWiFi® or Cox WiFi hotspots and get directions from your current location. Once you get there, use your My Account user ID and password to access the hotspot.
Browse through available channels and current/upcoming programs. Tap the channel name/logo to add it to your Favorites list to more quickly access it.
Schedule A DVR Recording
Set a reminder about an upcoming program and/or schedule a DVR recording by tapping a program in the TV Listings. DVR recordings require a DVR subscription.
Browse through your home phone call logs, including all inbound, outbound, and missed calls. Easily create or update your contacts and call people back if you're on a cell phone.
Listen to voice mail messages and read text transcripts (if Readable Voicemail is activated) when you're on the go.
Change settings on your home phone for call forwarding and other features.
Access troubleshooting information and step-by-step instructions for setting up and using your services.
Watch helpful videos—with the sound on or off—to learn about using and troubleshooting your services.
If you need additional help, we're here for you. Message us to chat live with a Cox customer service agent, share photos and see your past conversation history. You can also reach out through Facebook and Twitter, find a Cox store, call us and get help from fellow customers in the Support Forums.
We'd love to hear your feedback and ideas for making the Cox Connect app experience better for you and your fellow customers. Please email us and leave a review in the app store.
Some features only display upon signing in when it's most pertinent to you and your services.
If you placed an order for new equipment, conveniently see the order number and status—from processing, to shipped, to delivered—right on your home screen.
Did you know you can jump directly to a section or feature in the app? In iOS, firmly press (but don't hold) the app icon on your home screen, and the app's main menu will appear for you to choose where you'd like to go. In Android, press and hold the app icon on your home screen, and a short menu will appear for you to select from.
Push notifications from the Cox Connect app keep you up-to-date on your services, even when the app isn't open! Get timely reminders about upcoming shows, information about included features, and more.
Are you a Cox Homelife customer? Download the Homelife mobile app to arm or disarm your system, lock or unlock doors, view camera feeds, control lights and thermostats, update system configurations and more!
Download the app and take a tour: