Cox bills all customers in advance for the normal monthly services charges, and you should receive a bill approximately every 30 days. Usage based charges, such as On Demand purchases and long distance calling, and partial charges for a change in service will be reflected in the next month's bill.
You can choose between the three delivery options listed below. Large print and braille statements are also available as a part of our commitment to providing further accessibility for all our services.
Hover over the numbers below to learn about each section of the Cox bill.
Indicates the date your Cox Bill was printed.
Includes important account details such as your account number and Cox Pin.
Note: Your Cox Pin is used to access your account when you chat with us online, create your Cox.com account, or call us for support.
Your previous balance and any payments received since your last bill. The previous balance is the total balance due when your last bill printed, and does not include any changes you may have made since then.
The previous balance due, less any payments or adjustments. Does not reflect credits applied to your account as a result of changes in service.
Note: If you made a change in your service or received a credit since your last bill, credits may appear in the New Charges section and your bill will reflect a remaining previous balance.
Summary of transactions since your last bill. This may be TV, Internet, Homelife, or Telephone Service, any Bundle Savings you receive, One Time Charges, such as installation fees or service appointments, and charges or credits for partial month of service.
This is your total charges section. A summary of the new charges, due date, and total due are listed here.
Important information such as upcoming previews, TV lineup changes, and other news are located in this section. Longer messages will continue in the News from Cox section of your bill.
Changes on your bill will include a reminder of recent upgrades or downgrades in service or when a Service Agreement expires on your account.
This is your detachable payment remit slip, which you should include with your check or money order. It provides a snapshot of your Account Information including Service Address, Charges Due, and Due Date. You can utilize this slip to make your payment at a retail kiosk or mail it in with a check.
It includes the details of charges that you will see every month, unless you make a change in your service. Services such as Cox Homelife, Contour TV, or Cox High Speed Internet display here.
Underneath the service title, a message displays to provide important details specific to that individual service. This may include details around a change in the service we are providing, such as the channels we offer, or an increase in the speed of our Internet service.
Here is where you can see the details of what is in your package. Each individual service displays the features of the package you receive.
Other Fees and Surcharges are included within the TV section of your Cox Bill. These fees and surcharges are imposed by Cox and not a government required Charge, Tax, or Fee. The fees and surcharges are separate from other TV charges.
If you have Cox Digital Telephone service, your telephone number appears within the details of your Cox Bill.
Many Cox services are assessed federal, state, local taxes and fees. Some states assess more taxes and fees than others.
Important information regarding your account, and the services we offer may display in the News from Cox section of your Cox Bill. This is where any message that continues from the Summary Page displays.
Managing and paying your bill online via My Account or the Cox Connect app can save you time, money and trees. Features of online billing include:
Standard debit and credit cards are accepted
Change the way you pay your Cox bill. Sign up for EasyPay and automatically pay your bill each month through your bank account or credit card. It's automatic, secure and effortless.
Make a one-time payment online on your own schedule in just a matter of minutes with these simple steps: