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BILLING

Learn how to read your bill, manage payment options and sign up for paperless statements.

Bill Print Date

Indicates the date your Cox Bill was printed.

Important Account Details

Includes important account details such as your account number and Cox Pin.

Note: Your Cox Pin is used to access your account when you chat with us online, create your Cox.com account, or call us for support.

Account Balance and Payments

Your previous balance and any payments received since your last bill. The previous balance is the total balance due when your last bill printed, and does not include any changes you may have made since then.

Remaining Previous Balance

The previous balance due, less any payments or adjustments. Does not reflect credits applied to your account as a result of changes in service.

Note: If you made a change in your service or received a credit since your last bill, credits may appear in the New Charges section and your bill will reflect a remaining previous balance.

New Charges

Summary of transactions since your last bill. This may be TV, Internet, Homelife, or Telephone Service, any Bundle Savings you receive, One Time Charges, such as installation fees or service appointments, and charges or credits for partial month of service.

Total Charges

This is your total charges section. A summary of the new charges, due date, and total due are listed here.

Important News Info

Important information such as upcoming previews, TV lineup changes, and other news are located in this section. Longer messages will continue in the News from Cox section of your bill.

Bill Changes and Reminders

Changes on your bill will include a reminder of recent upgrades or downgrades in service or when a Service Agreement expires on your account.

Payment Remit Slip

This is your detachable payment remit slip, which you should include with your check or money order. It provides a snapshot of your Account Information including Service Address, Charges Due, and Due Date. You can utilize this slip to make your payment at a retail kiosk or mail it in with a check.

Your Monthly Services

It includes the details of charges that you will see every month, unless you make a change in your service. Services such as Cox Homelife, Contour TV, or Cox High Speed Internet display here.

Important Service Info

Underneath the service title, a message displays to provide important details specific to that individual service. This may include details around a change in the service we are providing, such as the channels we offer, or an increase in the speed of our Internet service.

Your Package Details

Here is where you can see the details of what is in your package. Each individual service displays the features of the package you receive.

Other Fees and Surcharges

Other Fees and Surcharges are included within the TV section of your Cox Bill. These fees and surcharges are imposed by Cox and not a government required Charge, Tax, or Fee. The fees and surcharges are separate from other TV charges.

Telephone Number

If you have Cox Digital Telephone service, your telephone number appears within the details of your Cox Bill.

Taxes and Other Fees

Many Cox services are assessed federal, state, local taxes and fees. Some states assess more taxes and fees than others.

Important Account Info

Important information regarding your account, and the services we offer may display in the News from Cox section of your Cox Bill. This is where any message that continues from the Summary Page displays.

EasyPay

Change the way you pay your Cox bill. Sign up for EasyPay and automatically pay your bill each month through your bank account or credit card. It's automatic, secure and effortless.

Set Up EasyPay

Image: EasyPay Logo

Paperless Billing

Join Cox in our efforts to protect the environment by opting for paperless billing. Receiving and paying your bills online is a small change that can make a big impact.

Go Paperless
Image: Cox Conserves Logo

Need More Help?

Visit cox.com for additional Account support.

Account Support
*For most services added, you are only charged starting the date of activation. If you remove a service, you are no longer charged from the date you request the change or return the equipment.
See Cox Digital Telephone service details. See Contour TV service details. See Internet service details. See also Contour TV Purchased Content details. See important information in the Residential Customer Service Agreement for full coverage details. See Annual Notice information for related information and your privacy rights as a Cox customer. See also the Annual Customer Notices. See important Cox Digital Telephone Power Outage usage information. For all Cox Communication policies regarding our services and business practices visit www.cox.com/aboutus/policies.html.
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