# Cox is Now Spectrum We're Spectrum – America's Connectivity Company®. You'll get the same reliable service you count on every day, now backed by even more resources, more innovation and more value. ## Select Your Account Type to Learn More - [Cox Residential](https://www.cox.com/residential/cox-is-now-spectrum.html) - [Cox Business]([PLACEHOLDER: Cox Business panel URL or anchor]) - [Cox Communities]([PLACEHOLDER: Cox Communities panel URL or anchor]) ## Your Service Stays the Same - **Your equipment will continue working** - **Your account information won't change** - **Autopay and billing will continue as-is** - **Your price and current plan will stay the same** ## Get Free Mobile Service for a Year To welcome you to Spectrum, eligible customers can try a full year of free Cox Mobile service with a qualifying Internet plan. [Shop now]([PLACEHOLDER: Cox Mobile shop destination URL]) ## Popular Streaming Apps Included *Coming soon* Eligible Cox Contour TV plans will get over $100/mo of streaming apps like HBO Max, Disney+, Hulu and more automatically added to your service at no extra cost. Compatible equipment upgrade may be required. Apps included: - HBO Max - Disney+ - Hulu - ESPN - Paramount+ - Peacock - AMC+ - discovery+ - FOX One - ViX - Spectrum TV - Spectrum News ## Here's What's Ahead for Residential Customers As Spectrum and Cox become one company, we'll be able to provide: - **Fiber-Powered Internet to more than a million homes every year** - **100% US-based customer service** - **One of the most expansive, dependable networks in the country** ## Questions? We're Here for You [Contact us]([PLACEHOLDER: contact page URL]) or call [PLACEHOLDER: customer service phone number — shown as xxx.xxx.xxxx in the source design]. ## Frequently Asked Questions ### What benefits will I see from the Cox acquisition? As a Spectrum customer, you'll benefit from our Spectrum's Fiber-Broadband Network, one of the most expansive and dependable networks in the country. The Spectrum experience is built around simplicity, flexibility and value, with continued improvements to products and features, a stronger network built for how you live and work today and tomorrow and greater access for more communities across the country. Additionally, Spectrum is offering eligible customers a free year of Mobile service, no contracts and the opportunity to save when bundling Internet and Mobile. Over time, you can expect enhancements as we combine our networks and capabilities, delivering more options and unmatched value. We're here to support you during this transition and will keep you updated on changes to service and account access as they occur. ### Do I need to take any action or switch to Spectrum? Nothing to do here! You can continue enjoying your existing Cox service and managing your account exactly as you do today. As the acquisition process continues, we'll be right alongside you to keep any future steps simple. ### What happens with my current plan and pricing? There are no changes to your current plan or pricing at this time unless you choose to make them. If any updates occur in the future, we'll let you know in advance, so you have time to explore your options and make the best choice for you. ### Will my bill change? Your billing will remain the same. You'll continue to receive your bill the same way, with the same payment options you currently use. ### Will my current promotions, discounts or contract terms be honored? Yes, any existing promotions, discounts or contract terms will be honored according to your current agreement with Cox. Any changes to promotions, discounts or contract terms will be communicated in advance. ### Will my Internet, TV, Mobile and Home Phone service work the same as usual? Your services will continue to work as they do today with your current Cox service plan with no interruptions or changes required. If enhancements or updates become available later, we will share details with you. ### Can I still use the Cox app and website? Yes, you can continue to use the Cox app and website to manage your account, pay your bill and access support. ### Can I still use my current email address and account details? Your email and account details will remain the same. If anything changes in the future, we'll let you know in advance. ### Can I keep my current equipment and apps? You can continue using your current equipment and apps. If changes are ever needed, we will guide you step-by-step. ### Will my scheduled technician appointments and installations go ahead as planned? Yes, any scheduled appointments or installations will continue as planned. ### Will I get access to popular streaming apps as part of my service? Yes! As part of the Cox acquisition, eligible Cox TV customers will get popular streaming apps – including HBO Max, Disney+, Hulu and more – automatically added to their service at no extra cost. Additional apps like Paramount+, AMC+, Discovery+, FOX One, ViX and Spectrum News are also included. This benefit will be available soon. If you use a DTA wall mount, DTA 1 or Contour Box 1, your equipment does not support the included streaming apps. To access these apps, you'll need to upgrade to a compatible device. Please contact Customer Service for assistance with reviewing your equipment and upgrading your service. ### What is the free Mobile offer from Spectrum? The free year of Mobile service is a special offer from Spectrum, introduced as part of the Cox acquisition process, bringing you added value as we come together. Right now, Mobile service will continue to be delivered by Cox. While you'll still see Cox Mobile today, this is one of the first benefits of becoming a Spectrum customer. This offer is available to qualifying Internet customers only. It's not available to customers who already have Mobile service, customers on prepaid Internet plans or customers on Fixed Wireless Access (FWA) Internet. ### When will Spectrum Mobile be available to me? Spectrum Mobile will be introduced as we continue integrating Cox into Spectrum. We will keep you updated with timing and next steps. ### How will Spectrum keep me informed going forward? We will keep you informed every step of the way through email, your account and other official communications, so you're never caught off guard. --- ## Bundled Offer Details Free mobile service applies to the first line only, with up to 12 months of bill credits. Devices not included; smartwatches and tablets don't qualify. After 30GB of cellular data and 5GB of hotspot data, t[PLACEHOLDER: remainder of sentence cut off at the right edge of the source screenshot] cellular network may deliver slower speeds due to high demand. ## Conditions Apply Streaming apps included with qualifying residential Spectrum TV plans. May require separate subscriptions; trademarks are property of their owners. See [spectrum.com/disclosures](https://www.spectrum.com/disclosures). Spectrum customers are supported entirely by 100% US-based employees. Consistent with that standard, all Cox offshore sales and service will be transitioned to the United States within the next 18 months.