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Online Help

Live Support

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Ordering new service, questions about a pending order or upgrade your service.

Monday – Friday, 8 am – 8 pm
Saturday, 9 am – 6 pm




Check your balance, make a payment or get technical support for TV, Internet and Phone services.

24 hours a day, 7 days a week 


Specialty Sales & Support Numbers

MOVING made easy!

We've made the process of moving your service from your old address to your new address as easy as possible. Call or submit your request online.

Online: Move My Service
24 hours a day, 7 days a week

Call Us: 1-877-620-2098
For follow-up on your Online Transfer

Online Transfer Support Hours ›

Online Transfer Support Hours

Monday - Friday   8:00 a.m. - 11:00 p.m EST
Saturday 9:00 a.m. - 7:00 p.m EST
Sunday 10:00 a.m. - 6:00 p.m EST

AVAILABLE for Homelife customers

Call us to report a problem, inquire about billing, purchase additional equipment or modify your account.

Call Us: 1-877-404-2568

Sales and Support Hours ›

Sales & Billing

Monday - Friday   8:00 a.m. - 8:00 p.m
Saturday 9:00 a.m. - 6:00 p.m
Sunday Closed


Technical Support

24 hours a day, 7 days a week.

PAID Advanced Technical support

Get 24/7/365 remote troubleshooting and resolution of PC, laptop and application issues with in-home technician service for internal wiring repair.

Call Us: 1-877-COX-ASST (269-2778)

Sales and Support Hours ›


To purchase a subscription
Daily    8:00 a.m. - Midnight EST



Monday-Friday     8:00 a.m. - 8:30pm EST
8:00 a.m. - 5:00pm EST


Technical Support

24 hours a day, 7 days a week, 365 days a year

Cox Store Locations Nearest You

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    Online Self-Service

    We've worked hard to make servicing your account online easy.  Here are a few options.

    You can also ask a question in our Support Forums or search below


    Payment Mailing Address
    Cox Communications, Inc.
    P.O. Box 78071
    Phoenix, AZ 85062-8071

    Corporate Headquarters
    Cox Communications, Inc.
    6205-B Peachtree Dunwoody Road NE
    Atlanta, GA 30328