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Online Help

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SALES

Ordering new service, questions about a pending order or to transfer service or upgrade your service.

Monday – Friday, 8 am – 9 pm
Saturday, 9 am – 6 pm

1-866-961-0027(Online)
1-866-961-0027(Local)

SUPPORT

Check your balance, make a payment or get technical support for TV, Internet and Phone services.

24 hours a day, 7 days a week 

1-800-234-3993

Specialty Sales & Support Numbers

AVAILABLE for Homelife customers

Call us to report a problem, inquire about billing, purchase additional equipment or modify your account.

Call Us: 1-877-404-2568

Sales and Support Hours ›

Sales & Billing


Monday - Friday   8:00 a.m. - 8:00 p.m
Saturday 9:00 a.m. - 6:00 p.m
Sunday Closed

 

Technical Support

24 hours a day, 7 days a week.

FREE for certain Internet customers

Cox High Speed Internet customers renting Wi-Fi modems can receive limited over the phone assistance with basic home networking issues.

Call Us: 1-855-766-9812

24 hours a day, 7 days a week

PAID Advanced Technical support

Get live, expert advice and technical resolution for PC crashes, virus removal, advanced home networking and more along with technology training and education.

Call Us: 1-877-TECH-SOLV (832-7658)

Sales and Support Hours ›

Sales  

Purchase a subscription or single-session support
Daily    8:00 a.m. - Midnight EST

 

Billing

Monday-Friday     8:00 a.m. - 8:30pm EST
Weekends
8:00 a.m. - 5:00pm EST

 

Technical Support

24 hours a day, 7 days a week, 365 days a year

Cox Store Locations Nearest You

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    Online Self-Service

    We've worked hard to make servicing your account online easy.  Here are a few options.

    You can also ask a question in our Support Forums or search below

     

    Payment Mailing Address
    Cox Communications, Inc.
    P.O. Box 78071
    Phoenix, AZ 85062-8071

    Corporate Headquarters
    Cox Communications, Inc.
    6205-B Peachtree Dunwoody Road NE
    Atlanta, GA 30328