**Cox is now Spectrum.** Find out what this means for you today and what's coming next. [Learn more](https://www.cox.com/residential/cox-is-now-spectrum.html) **CONTACT US** #**Have a question? Chat with us.** Chat with Oliver, your 24/7 virtual assistant who can help you pay your bill, troubleshoot your services or connect you with a live agent. You can also get in touch with us via phone and the Cox App by Spectrum. [Let’s chat](#) ## Quick self-help tools [**Shop services, modify plan**](https://www.cox.com/residential-shop/hub.html?custtype=current) [**Get service support**](https://www.cox.com/residential/support/home.html) [**Get the Cox App by Spectrum**](https://www.cox.com/residential/learn/cox-app.html) [**Move or transfer services**](https://www.cox.com/residential/move.html) [**Pay your bill**](https://www.cox.com/payments/make-payment.html) [**Manage your account**](https://www.cox.com/resaccount/home.html) **GET SUPPORT WITH SMARTHELP** ## Tech support is a tap away WiFi not connecting or need to reset your device? SmartHelp can identify outages, walk you through device fixes and more. Available online or in the Cox App by Spectrum, no calls needed. [Get SmartHelp](https://www.cox.com/smarthelp/equipment.html) ## Let’s get in touch We’re happy to help in any way you need. Here are a few of the different ways to get support for your Spectrum account and services. ### Automated and live chat Chat with Oliver to receive swift support, or connect with a live agent for additional assistance. [Let’s chat](#) ### Visit a Spectrum store Visit any Spectrum store location to explore the latest phones, plans and accessories. From device upgrades to common questions, our team is here to provide personalized support every step of the way. [Find a Spectrum store](https://www.cox.com/residential/local/store-locator.html) ### Ask our community Start your own Q&A with Spectrum customers and team members on the support forums. [Visit forums](https://forums.cox.com/?_gl=1*1vbqdzw*_gcl_au*MTczOTE0NjExLjE3NzkyMDYxODA.*_ga*MTgyMjI1Njc1NS4xNzc5MjA2MTgw*_ga_NHHK4Q8S76*czE3ODAwNzUwMTQkbzE3JGcxJHQxNzgwMDc1MTUzJGo2MCRsMSRoMzQyODM0MTMx*_ga_RR0T7SJC0N*czE3ODAwNzUwMTQkbzkkZzEkdDE3ODAwNzUwODMkajUzJGwxJGgxMjAyMzU4OTEx) ## Support resources ### Call sales Upgrade your service or get more details on other Spectrum services you may be interested in. [See contact info](#) ### Call support Get help with your account, current orders or tech support. [See contact info](#) ### Billing Everything you need for billing and payment support in one place. [See contact info](#) ### Homelife and Complete Care Our experts are here to help with your Homelife equipment and tech support covered by Complete Care. [See contact info](#) ### Transfer your service Getting ready to move? You can give us a call or [transfer your service online](https://www.cox.com/residential/move.html) [See contact info](#) ### 24/7 Support Oliver is available to provide around-the-clock troubleshooting and support. [Chat now](#) # Looking for Spectrum Business? [Contact Spectrum Business](https://www.cox.com/business/contact-us.html) [Chat now](#) # Payment mailing address - Cox Communications - P.O. Box 53249 - Phoenix, AZ 85072-3249 # Corporate headquarters - Cox Communications - 400 Washington Boulevard - Stamford, CT 06902* - *Please do not send payments to this address as they will not be able to be processed and will be returned. Security Researchers–Information on Vulnerability Reporting [**Read more**](https://www.cox.com/aboutus/policies/cox-security-responsible-disclosure-policy.html)