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Reset My Password

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  • User ID

  • Select Method

  • New Password

  • Complete

Enter User ID

To reset your password, please enter the Cox User ID that you set up during account registration.

Search for account by userid
User ID does not meet the requirements

Password Reset Options

Password Reset Option

Choose how you would like to reset your password

Select option email or secret answer
Search for account by email

Send Email

Please click the Send Verification Email button to send password reset instructions to your recovery email address on file.

Search for account by secret question

Answer Secret Question

To reset password, please answer the secret question and click "Next".

Email Verification Sent

We sent a password reset link to your recovery email address on file. If you didn't get an email, you can try a different method.

Oops! Something went wrong.

Your account is missing some information and we're unable to reset your password online. Please contact Customer Support

Create New Password

Enter your new password for the Cox user ID shown below

Enter new password

Email Verification Failed

Email Verification Failed

Account Verified

Reset Password Complete

Congratulations! Your password has been reset.

We've updated your password. It may take a few minutes for the system to refresh.

You'll receive a confirmation email or letter whenever you change your account settings. For questions or additional support, visit Cox.com/Support.