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iPhone 16e is on us—no trade-in required.* Offer ends 6/2. Shop deals below.

Cox Mobile FAQs

Cox Mobile currently offers cell phones from Apple, Samsung, Google, TCL, and Motorola.

 

Yes! Cox Mobile offers unbeatable 5G reliability where available.

We offer an assortment of phones at various prices. With multiple options, we are confident that there's a plan and phone to fit your budget. 

Yes, adding Cox Mobile to your existing Cox services can result in additional discounts and savings, depending on your plan.  

You will need a Return Merchandise Authorization (RMA) label to submit any returns. To get this label, contact a Cox agent at a store, by phone, or go online. Do not attempt to return a Cox Mobile device until you have received an RMA.

Yes. New devices that have been announced may be pre-ordered before they are made available for sale to the public.

Your pre-ordered device is estimated to arrive on the day it is generally made available for sale. You will receive tracking information via email once your payment is successful and your order processes.

All online pre-orders will be shipped directly to your service address. If you need assistance with setup and activation, you may contact a Cox Customer Care Representative or visit your local Cox store.

We collect and validate your payment information when you place your pre-order, but your card will not be charged until your new device is ready to ship.

Yes, you may apply for a device payment plan to pay for your pre-ordered device. It will be begin once your device is ready to ship. Payment plans are provided by Citizens Pay®. See Citizens Pay® Line of Credit Agreement for full terms and conditions.

Trade-In is now available for pre-order devices in retail stores, call centers, and online.

Yes, you may pre-order the new device for an existing Mobile line! Once you receive your new device, you can transfer your SIM to the new device to seamlessly transfer your service.

You may pre-order one (1) new device for each line on your account, up to 3 lines.

If you received notification that your payment method failed, please call us at 888-345-8272 within 7 days to change your payment method.

As of May 1, 2025, Cox no longer supports Citizens Pay device financing. If you have used Citizens Pay to finance a device through Cox Mobile in the past, note that this may affect how you make payments in the future.

While your line of credit will no longer be available, customers are still responsible to pay the amount of any open balance per the terms of their agreement.

Yes, you are still responsible for making your monthly payments by their due date per the terms of your agreement.

We now offer Cox Mobile device payment plans for eligible customers.

The price of the phone will be the same with buying outright or by making payments. For customers who qualify, our device payment plans are offered with *0% APR so you can spread the total price over 24-months.

Pricing, packages and policies are subject to change. Cox Mobile plans and services subject to Mobile Customer Service Agreement (including mandatory arbitration provisions), Cox Mobile Acceptable Use Policy (including Cox's right to terminate service for abuse of network), Privacy Policy, Paperless Terms and Conditions and EasyPay Terms and Conditions.


5G capable devices required to access the 5G network. Coverage not available in all areas. Cox Mobile runs on the network with unbeatable 5G reliability as measured by Ookla, LLC in the U.S., 1H 2024. Results may vary. Not an endorsement. Wifi not tested.

 

*With approval of Cox Device Payment Plan at 0% APR and 24-month term. Subject to individual credit approval. Down payment may be required to receive financing and may impact periodic payment amount. Down payment requirements and amounts will be displayed after pre-qualification and prior to completing Device Payment Plan application. Cox may offer discounts for certain devices from time to time on qualifying 0% APR offers, subject to other terms. If applicable, discounts from Cox may appear on a future statement, within 2-3 billing cycles, and will be applied to the principal balance. When your promotional credits are applied, you may receive multiple credits on the same statement to catch you up. Prices vary by wireless device. Price quoted is price for lowest priced model. Changes to model configuration could increase price. Taxes, shipping, other charges and fees are extra, cannot be financed and must be paid in full at time of purchase. See Cox Device Payment for full terms and conditions. Cox Device Payment Plan offered by CCI Device, LLC. Learn more at https://www.cox.com/residential/mobile/deals.html.

 

Prices exclude taxes, device, activation, roaming data, international usage and other fees and charges, which are subject to change.

 

For Gig Unlimited, data speeds are reduced to a maximum of 1.5 Mbps download/750 Kbps upload after 20 GB of monthly data use.

 

For Pay As You Gig, data usage is billed per line in 1GB units; charges will not be pro-rated. Unused data does not roll over. Speeds reduced to a max of 1.5Mbps download/750 Kbps upload after 5GB of monthly data usage.

All displayed prices exclude applicable taxes and fees, which will be calculated at checkout and may change over time.