There has been a lot of buzz about fiber networks recently. But did you
know that Cox has used fiber in its network for years? By placing fiber
to the home (FTTH), a phone company is hoping to deliver the same three
services – video, phone and Internet – that Cox has delivered for years.
Cox uses a proven, reliable technology that is currently available
to all Cox customers. Conversely, FTTH is a new service that will most
likely be unavailable to the majority of consumers for awhile. And FTTH
Internet service also requires special wiring (CAT-5, a.k.a. Ethernet
wiring) which many homes do not have.
But let’s say that FTTH technology is available in your neighborhood
and you have CAT-5 wiring in your home. Are you guaranteed to like the
service? The FTTH service contracts often require a 12-month contract
complete with early termination fees.
On the other hand, Cox has years of experience providing high-quality
services with no annual contracts required. In fact, Cox’s high-speed
Internet service ranked the highest in overall customer satisfaction
in the nation according to the J.D. Power and Associates’ 2005 Internet
Service Provider Residential Customer Satisfaction Study, and received
PC Magazine’s Readers’ Choice Award three years in a row.