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Web Console Chat Feature Removed

Details

Cox Business is adding Cisco Webex for our IP Centrex customers in early 2021. As a result, in late December 2020, the Web Console Chat feature is being removed from the following IP Centrex Web Consoles.

  • Receptionist Web Console
  • Call Center Standard Agent Console
  • Call Center Standard Supervisor Console

For more information, refer to https://help.webex.com/ld-wfg66v-WebexfromServiceProviders/Webex-from-your-Service-Provider.

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