Cox Business is adding Cisco Webex for our IP Centrex customers in early 2021. As a result, in late December 2020, the Web Console Chat feature is being removed from the following IP Centrex Web Consoles.
- Receptionist Web Console
- Call Center Standard Agent Console
- Call Center Standard Supervisor Console
For more information, refer to https://help.webex.com/ld-wfg66v-WebexfromServiceProviders/Webex-from-your-Service-Provider.