• View Cart

VoiceManager System Management

Details

  Image of Cox Business banner

The array of available VoiceManager Company Features can be selected and customized to meet customers' needs. VoiceManager provides full administrative privileges to manage everything from simple call routing to advanced call management.

User and System Management

Resource Description Learn More Learning Tutorial
Account & Authorization Codes Control and track monthly toll costs by department, account, customer, or project by requiring individuals or groups to use an account code or authorization code. Printer Friendly Version View Tutorial
Group Directory Manage contacts quickly and efficiently with Group Directory. Maximize productivity by reducing the time spent looking for customer information. Printer Friendly Version  
Schedules VoiceManager services provide time and holiday schedules to customize incoming call management based on a preconfigured calendar. They are created as events based on holidays, date, day of week, time of day, and recurring pattern options. Printer Friendly Version View Tutorial
Incoming Calling Plan Maximize efficiency by managing the way incoming calls are received by employees with Incoming Calling Plan settings. Printer Friendly Version View Tutorial
Outgoing Calling Plan Outgoing call settings maximize productivity in the workplace by providing a means of managing how calls are made and transferred. Printer Friendly Version View Tutorial
User Profile & Feature Settings Increase efficiency and productivity with one location to manage phone users and personal features!
Office Administrators can quickly and easily set up employees on the Web Portal and assign telephone numbers.
Printer Friendly Version View Tutorial

Applications

Resource Description Learn More Learning Tutorial
Voice Portal Enjoy the flexibility of managing your phone service by calling an interactive voice response to manage or use features and update passwords. Download PDF View Tutorial
Outlook Integration Save time and return calls more quickly with click-to-call functionality enabled through contacts available from your Outlook directories. Download PDF View Tutorial
Personal Status Manager One click and you are on the go! Maximize productivity and customer service by choosing from four pre-set options to receive calls anywhere, anytime. Download PDF View Tutorial
Contact List Make fast work of managing business contacts! Quickly and easily personalize and manage a contact list using the Contact List feature. Administrators can also manage the Common Contact List that is accessible to all employees. Download PDF View Tutorial