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VoiceManager and IP Centrex Feature Access Codes

Details

Use the following table to view the description and access code to manage each VoiceManager and IP Centrex feature.
 

Feature Description Access Code
Automatic Callback Deactivation All current automatic callback sessions are deactivated. #80
Call Forwarding Always Activation Incoming calls are directed to an alternate phone number. *72
Call Forwarding Always Deactivation Incoming calls are directed to customer's phone, unless Call Forwarding Busy, Call Forwarding No Answer, Call Management, or Do Not Disturb is enabled. *73
Call Forwarding Always To Voice Mail Activation Calls are sent to Voice Mail. *21
Call Forwarding Always To Voice Mail Deactivation
  • Call Forwarding Always To Voice Mail Activation is turned off.
  • Calls are not sent to voice mail.
#21
Call Forwarding Busy Activation Incoming calls are directed to an alternate phone number. *90
Call Forwarding Busy Deactivation
  • Call Forwarding Busy Activation is turned off.
  • Calls are sent to the user's phone unless Call Forwarding Always, Call Forwarding No Answer, or Do Not Disturb is enabled.
*91
Call Forwarding Busy To Voice Mail Activation Calls are sent to Voice Mail when the user is already in a call. *40
Call Forwarding Busy To Voice Mail Deactivation Call Forwarding Busy To Voice Mail Activation is turned off. #40
Call Forwarding No Answer Activation Phone calls are sent to an alternate number when the user doesn't answer the phone. *92
Call Forwarding No Answer Deactivation
  • Call Forwarding No Answer is turned off.
  • Calls are sent to the user's phone unless Call Forwarding Busy, Call Forwarding Always, or Do Not Disturb are enabled.
*93
Call Forwarding No Answer To Voice Mail Activation Call Forward No Answer To Voice Mail service is turned on. *41
Call Forwarding No Answer To Voice Mail Deactivation Call Forwarding No Answer To Voice Mail service is turned off. #41
Call Forwarding Not Reachable Activation Calls are forwarded based on selected criteria. *94
Call Forwarding Not Reachable Deactivation The Selective Call Forwarding service is turned off. *95
Calling Line ID Delivery Blocking per Call
  • Allows users to prevent their caller ID from displaying on a per-call basis.
  • After dialing the assigned code, users can place the call as usual.

Note: This service is only available for one phone call. 

*67
Calling Line ID Delivery Blocking Persistent Activation Block certain contacts from calling them. *31
Calling Line ID Delivery Blocking Persistent Deactivation Calling Line ID Delivery Blocking service is deactivated. #31
Calling Line ID Delivery per Call
  • Allows users to display their calling line ID on a per-call basis.
  • Allows users to dial the assigned code and place calls as usual.

Note: This service is only available for one phone call.

*65
Call Park Allows users to park or hold calls that are compatible with Call Park services. *68
Call Park Retrieval Allows users to reconnect a call that has been parked or placed on hold. *88
Call Pickup
  • Allows users to pick up calls within the assigned call pickup group.
  • When called, the ringing phone in the group is answered.
  • If more than one phone is ringing, then the one that has rang the longest can be answered.
Note: Call pickup groups are assigned by an administrator.
*98
Anonymous Call Rejection Calls from unknown numbers are rejected. *77
Call Return Allows users to return the last call received if the call type is included in the Outgoing Calling Plan. *69 / #69
Call Waiting Persistent Activation The Call Waiting Persistence service is activated. *43
Call Waiting Persistent Deactivation The Call Waiting Persistent service is deactivated. #43
Cancel Call Waiting Turns off Call Waiting by dialing the assigned code. *70
Clear Voice Message Waiting Indicator Clears message waiting indicators from the phone by dialing the assigned code. *99
Customer Originated Trace Traces the last received call by dialing the assigned code. *57
Directed Call Pickup Uses the assigned code and extension to answer calls for other users in the group. *97
Direct Voice Mail Transfer Transfers calls that are on hold to a Voice Mailbox. *55
Diversion Inhibitor Prevents Redirection services from being activated. *80
Do Not Disturb Activation Allows user to dial the assigned code to silence calls and send them to Voice Mail. *78
Do Not Disturb Deactivation Allows users to deactivate Do Not Disturb by dialing the assigned code. *79
Flash Call Hold Allows users to place a call on hold when using a phone that does not have a Hold button. *22
Last Number Redial Allows users to redial the last number dialed. *66
Music On Hold Per-Call Deactivation Deactivates Music On Hold service during current call. *60
No Answer Timer (# of rings to transfer to voicemail) Determine the number of rings a caller hears before no-answering apply. *610
Speed Dial 100 Assign a two-digit speed dial number to contact. *75
Speed Dial 8 Assign a one-digit speed dial for contacts. *74
Sustained Authorization Code Activation (calls unlocking) A user who is required to provide an authorization code for outgoing calls can unlock this requirement. *47
Sustained Authorization Code Deactivation (calls locking) A user who has unlocked their authorization code requirement can lock this requirement again. *37
Voice Portal Access Access the voice portal. *62

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