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VoiceManager and IP Centrex Feature Access Codes

Details

Use the following table to view the description and access code to manage each VoiceManager and IP Centrex feature.

Feature Access Code Description
Anonymous Call Rejection Activation *77

Calls without Caller ID are rejected.

Does not apply to calls from within the group.

Anonymous Call Rejection Deactivation *87
  • Anonymous Call Activation is turned off.
  • Callers without available caller identification will be able to get through to your phone.
Anonymous Call Rejection Interrogation. *52* Informs users if Anonymous Call Rejection Interrogation is activated or deactivated for calls that do not have Caller ID.
Automatic Callback Deactivation #80 If users call a line in their group that is busy, then users do not automatically get a call back when it becomes available.
Automatic Callback Menu Access #9 Interactive Voice Response (IVR) menu lists the current pending callbacks and allows users to cancel individual callbacks.
BroadWorks Anywhere E.164 Dialing *14 Allows users to dial an E.164 number.
Call Bridge *15 Allows users with Shared Call Appearance, BroadWorks Anywhere, Executive, or Flexible Seating Guest to join a bridge.
Call Forwarding Always Activation *72 Redirects all incoming calls to another phone number.
Call Forwarding Always Deactivation *73
  • Call Forwarding Always is turned off.
  • Calls are directed to primary phone unless Call Forwarding Busy, Call Forwarding No Answer, Call Management, or Do Not Disturb is enabled.
Call Forwarding Always Interrogation *21*
  • Allows users to determine if Call Forwarding No Answer is activated or deactivated for a number that is forwarded when there is no answer.
  • Users hear the forwarding destination.
Call Forwarding Always To Voice Mail Activation *21 All incoming calls are sent to Voice Mail.
Call Forwarding Always To Voice Mail Deactivation #21 Call Forwarding Always to Voice Mail is turned off.
Call Forwarding Busy Activation *90 Calls are sent to an alternate phone number when primary phone is busy.
Call Forwarding Busy Deactivation *91
  • Call Forwarding Busy is turned off.
  • Calls are sent to primary phone unless Call Forwarding, Call Forwarding No Answer, or Do Not Disturb is enabled.
Call Forwarding Busy Interrogation *67* Allows users to determine the status and destination of a number that is forwarded when busy.
Call Forwarding Busy To Voice Mail Activation *40 Calls are sent to Voice Mail when primary phone is busy.
Call Forwarding Busy To Voice Mail Deactivation #40 Call Forwarding Bust To Voice Mail Deactivation is turned off.
Call Forwarding No Answer Activation *92 Calls are sent to alternate phone when users do not answer the phone.
Call Forwarding No Answer Deactivation *93 Call Forwarding No Answer is turned off.
Call Forwarding No Answer Interrogation *61*
  • Allows users to determine if Call Forwarding No Answer is activated or deactivated for a number that is forwarded when there is no answer.
  • Users hear the forwarding destination
Call Forwarding No Answer To Voice Mail Activation *41

Calls are sent to Voice Mail when there is no answer.

Call Forwarding No Answer To Voice Mail Deactivation #41

Call Forwarding No answer To Voice Mail is turned off.

Call Forwarding Not Reachable Activation *94

Calls are sent to an alternate phone when primary phone is inaccessible.

Call Forwarding Not Reachable Deactivation *95

Call Forwarding Not Reachable is turned off.

Call Forwarding Not Reachable Interrogation *63*
  • Informs users if Call Forwarding No Answer is activated or deactivated for a number that is forwarded when there is no answer.
  • Users hear the forwarding destination
Call Forwarding Selective Activation #76
  • Calls are sent to an alternate phone based on selected criteria.
  • Must be configured with a default forwarding number.
Call Forwarding Selective Deactivation #77
  • Call Forwarding Selective Activation is turned off.
  • Users cannot redirect calls to a different number.
Call Park *68

Allows members of a Call Park Group to park a call so that any member of the group can retrieve it.

Call Park Retrieve *88

Allows members of a Call Park Group to retrieve calls put on hold by any member of the Call Park Group.

Call Pickup *98

Allows members within Call Pickup groups to answer phones for others within the group by entering the feature access code followed by the extension.

Call Recording - Pause *48
  • Pauses the recording of a call.
  • This option is not available in the Always Recording mode
Call Recording - Resume *49
  • Resumes call recording after it has been paused.
  • This option is not available in the Always Recording mode.
Call Recording - Start *44
  • Allows users to start recording a current call or the next outgoing call.
  • The Call Recording service must be set to one of the following.
    • On Demand- The call is recorded from beginning to end.
    • On Demand with User Initiated Start mode- The call is recorded the moment the request is made, and the recording can be stopped at any time.
Call Recording - Stop *45
  • Stops recording a call.
  • The Call Recording service must be set to On Demand with User Initiated Start mode.
Call Retrieve *11

Allows user from a shared location to retrieve an existing active call from another shared location.

Call Return *69

Allows users to return a call to the phone number of the last call received if the call type is part of the users Outgoing Call Plan.

Call Return Number Deletion #92#

Allows users to delete the last incoming number for the Call Return feature.

Call Waiting Interrogation *53*

Informs users if Call Waiting is activated or deactivated.

Call Waiting Persistent Activation *43

Allows users to turn on Call Waiting for all calls placed.

Call Waiting Persistent Deactivation #43

Allows users to turn off Call Waiting for all calls placed.

Calling Line ID Delivery Blocking Interrogation *54*

Informs users if Calling Line ID Delivery Blocking is activated or Deactivated.

Calling Line ID Delivery Blocking per Call *67

Blocks the display of the user's calling line ID on a per-call basis.

Calling Line ID Delivery Blocking Persistent Activation *31 Users can prevent the display of their calling line ID for all calls.
Calling Line ID Delivery Blocking Persistent Deactivation #31
  • Calling Line ID Delivery Blocking Persistent is turned off.
  • Users can display their calling line ID for all calls.
Calling Line ID Delivery per Call *65

Allows users to override the Calling Line ID Delivery Blocking Persistent setting on a per-call basis.

Cancel Call Waiting *70 Allows users to turn off Call Waiting for the next call placed.
Clear Voice Message Waiting Indicator *99

Allows users to dial the assigned code to clear the audible / visual message waiting indicator on their phone.

Customer Originated Trace *57

Traces the last call received.

Direct Voice Mail Transfer *55

Transfers a held called directly to a voice mailbox

Directed Call Pickup *97

Allows users to dial a feature access code followed by an extension to answer a call directed to a user with that extension.

Directed Call Pickup with Barge-in *33

Allows users to connect to a call that has already been answered by dialing a feature access code followed by the extension.

Diversion Inhibitor *80

Allows users to prevent transferred calls from being redirected.

Do Not Disturb Activation *78

Allows users to set their phone status as 'unavailable' so that their it does not ring, and all calls go directly into 'busy' status for call handling.

Do Not Disturb Deactivation *79
  • Do Not Disturb is turned off.
  • Status is changed to 'Available.'
Escalate Call to Supervisor #83

Allows call center agents to escalate calls to their supervisor.

Flash Call Hold *22

Allows users to place the current call on hold by flashing the switch hook on and dialing the feature access code.

Group Call Park #58

Allows users to park calls on first available line of the Call Park group.

Hunt Group Busy Activation #51
  • Allows users members of the Hunt Group to temporarily make the Hunt group status to busy for all incoming calls.
  • If the user is a member of more than one Hunt Group, then they must enter the Hunt Group ID.
Hunt Group Busy Deactivation #52
  • The busy status is turned off for incoming calls.
  • If the user is a member of more than one Hunt Group, then they must enter the Hunt Group ID.
Hunt Group Busy Interrogation #53
  • Informs members if Hunt Group Busy is activated or deactivated.
  • If the user is a member of more than one Hunt Group, then they must enter the Hunt Group ID.
Initiate Silent Monitoring #82

Allows a call center supervisor to listen in on calls handled by agents.

Last Number Redial *66

Allows users to redial the last number called by dialing a feature access code if is in their Outgoing Calling Plan.

Location Control Activation *12
  • Allows users to enable alternate phone devices from which they can answer and make calls.
  • Must dial the Location Control Activation FAC from the location being activated.
Location Control Deactivation *13
  • Location Control is turned off.
  • Must dial the Location Control Deactivation FAC from the location being deactivated.
Mobility Call Anchoring Activation #23

Anchors the mobile device from which the FAC is dialed.

Mobility Call Anchoring Activation Per Call *23
  • Anchors the current call made from the mobile device used to dial the FAC.
  • Allows the user to use their personal phone for business calls.
Mobility Call Anchoring Deactivation #24
  • Mobility Call Anchoring is turned off for all calls.
  • Calls are processed in the mobile network.
Mobility Call Anchoring Deactivation Per Call *24
  • Mobility Call Anchoring is turned off for current calls.
  • Current calls are processes in the mobile network.
Mobility Calling Line ID Activation #28

Sets the calling line ID phone number of the mobile device that the FAC is dialed from to the device's phone number.

Mobility Calling Line ID Activation Per Call *28

Sets the user's calling ID phone number of the mobile device that the FAC is dialed from to the device's phone number for the current call.

Mobility Calling Line ID Deactivation #29
  • Mobility Calling Line ID is turned off for all calls.
  • Sets the user's calling ID phone number of the mobile device that the FAC is dialed from to the calling line ID of the user's main line.
Mobility Calling Line ID Deactivation Per Call *29
  • Mobility Calling Line ID is turned off for current calls.
  • Sets the calling line ID phone number of the mobile device from which the FAC is dialed to the calling line ID Of the user's main line.
Monitoring Next Call #84
  • Allows a route point or a Premium call center supervisor to monitor the next incoming call.
  • Supervisors must have the Directed Call Pickup with Barge-in and Call Center Monitoring services assigned.
Music On Hold Per-Call Deactivation *60

Music On Hold is turned off during the current call.

No Answer Timer *610

Allows users to set the number of rings callers hear before a no-answer treatment is applied to the call.

Per Call Account Code *71

Allows users to provide an account code prior to and during current calls.

Push to Talk *50

Allows user-to-user intercom service across the group.

Selective Call Rejection Interrogation *51*

Informs the user if Selective Call rejection is activated or deactivated.

Speed Dial 100 *75

Allows users to program up to 100 two-digit speed codes to use when placing calls to frequently used numbers.

Speed Dial 8 *74

Allows users to program up to eight one-digit speed codes to use when placing calls to frequently used numbers.

Voice Mail Retrieval *86

Allows users to be connected to their Voice Mail Retrieval Menu.

Voice Portal Access *62

Allows user access to the interactive voice response system from any phone where they can manage their services and voice mailbox or change the Passcode.

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