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Viewing Transaction History in MyAccount

Solution

Follow the steps below to view or print your payment transactions.

1

Go to Myaccount.coxbusiness.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created a MyAccount profile with a User ID and Password, see Setting Up Your MyAccount Profile.

2

From the Administrative Tools and Service Management section, click the Billing and Payments icon.
 

Image of MyAccount Billing Details link

3

Do you have more than one account?

  • If no, then continue to the next step.
  • If yes, then from the Select an account drop-down menu, select the account to modify.

    image of select an account drop-down
4

From the Billing Details page, use the following steps to locate specific transactions.

  1. From the Recent Account Transactions section, click the Search field and enter any of the following specific payment information.
    • Date the payment was made
    • Method of payment
    • Type of payment
    • Amount of payment
    • Confirmation number
    • Statement number

    Image of MyAccount recent transactions window with search field boxed

  2. Click the Filter button to display the pop-up window and select the category to filter by Type, Status, or Paid Via.

    Image of MyAccount statement filter options window

  3. Click the Print icon to print a PDF or click the Export link to download a CSV copy of your payment transactions.

    Image of MyAccount statement print icon and export link
5

Click on the arrow to expand a single transaction to view the following information.

  • Method of payment
  • Statement number
  • Confirmation number
  • How the payment was made

Image of MyAccount statement to open new window

6

To print a receipt for a single payment, click the Printer icon in the Receipt column.
 

Image of MyAccount payment receipt print icon

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 

 

  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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