Viewing Call Detail Records in MyAccount

Follow the steps below to view Call Detail Records in MyAccount for IP Centrex.

Log in to MyAccount.

1. In the User ID field, enter your User ID.
2. In the Password field, enter your Password.
3. Click Sign In.

Follow the steps below to access call data.

1. From the top right corner of the screen, click the More icon.
   
   
   
   
2. From the drop-down menu, click Voice Tools.
   
   
   
   
3. From the User and System Management section, click View More Features.
   
   
   
   
4. Under the Utilities header, click Call Detail Records.
   
   
   
   
5. Enter the required information in each field, then click Retrieve Data.
   
   
   
   

To choose how the call data displays, click Table View or Reports View.

Note: The FIlters function is optional.

1. Click the Filters and select from each drop-down menu to narrow your search based on specific criteria.
2. Click Continue.

Refer to the following information if you choose the Table View.

Table View.

Click the PDF or CSV link to export the data.

Refer to the following information if you choose the Reports View.

1. From the Show Usage for drop-down menu, select the call information you want to display.
   
   
   
   
2. Select the Total or Average view.