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Viewing Call Detail Records in MyAccount

Solution

Follow the steps below to view Call Detail Records in MyAccount.
 

Note: This process is only for IP Centrex customers. To change your Cox Business Voice service to IP Centrex, contact us and click Order New or Upgrade Services.

1

Go to Myaccount.coxbusiness.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created a MyAccount profile with a User ID and Password, see Setting Up Your MyAccount Profile.

2

From the Administrative Tools and Service Management section, click the Voice icon.
 

image of MyAccount Phone icon

3

Do you have more than one account?

  • If no, then continue to the next step.
  • If yes, then from the Select an account drop-down menu, select the account to modify.

    image of select an account drop-down
4
Are you a Profile Administrator or a Profile Owner changing a user's number?
  • If yes, then continue to the next step.
  • If no, then proceed to step 6 for changing your settings.
5

Click the arrow to expand the User & System Management section and complete the following.

  1. Click User Feature Settings.

     Image of User Feature Setings settings

  2. Locate the number you are modifying and click Edit.

    Image of User Feature Settings page
6

Click the arrow to expand the User & System Management section, then click Call Detail Records.
 

Image of MyAccount calling line ID

7

From the Call Detail Records page, complete the following.

  1. Enter the Begin Date:.
  2. Enter the End Date:.
  3. Click the Account Number (s): drop-down and select the account.
  4. Click the Phone Number (s): drop-down and click to select All Phone Numbers or locate specific phone numbers.
  5. Click Retrieve Data.
8

To choose how the call data displays, click Table View or Reports View.
 

Image of Call Detail Records choose view
 

Note: The Filters function is optional.

  1. Click the Filters and select from each drop-down menu to narrow your search based on specific criteria.
  2. Click Continue.
9

Refer to the following information based on the view selected.
 

ViewInformation
Table viewClick the PDF or CSV link to export the data.

Image of Call Detail Recording PDF or CSV
Report view
  1. From the Show Usage for: drop-down menu, select the call information you want to display.

    Image of Call Detail show usage for drop-down

  2. Select the Total or Average view.
  3. Click the Select Timeframe drop-down and click to select Days of the week or Hours.

    Result: The chart displays the filters and views selected.
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 

 

  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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