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Viewing Call Detail Records in MyAccount

Solution

Follow the steps below to view Call Detail Records in MyAccount for IP Centrex.

1

Log in to MyAccount.

  1. In the User ID field, enter your User ID.
  2. In the Password field, enter your Password.
  3. Click Sign In.

Image of MyAccount Sign in

2

Follow the steps below to access call data.

  1. From the top right corner of the screen, click the More icon.

    Image of More icon in MyAccount

  2. From the drop-down menu, click Voice Tools.

    Image of Voice Tools in MyAccount

  3. From the User and System Management section, click View More Features.

    Image of View More Features in MyAccount

  4. Under the Utilities header, click Call Detail Records.

    Image of Call Detail Records

  5. Enter the required information in each field, then click Retrieve Data.

    Image of Retrieve Data

3

To choose how the call data displays, click Table View or Reports View.

Image of Call Detail Records choose view



Note:
The FIlters function is optional.

  1. Click the Filters and select from each drop-down menu to narrow your search based on specific criteria.
  2. Click Continue.

Image of Call Details Filter By

4

Refer to the following information if you choose the Table View.

Table View.


Image of Call Detail Records table view

Click the PDF or CSV link to export the data.

Image of Call Detail Recording PDF or CSV

5

Refer to the following information if you choose the Reports View.

  1. From the Show Usage for drop-down menu, select the call information you want to display.

    Image of Call Detail show usage for drop-down

  2. Select the Total or Average view.

Image of Reports View Total

Image of Reports View Average

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