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Using Chat or Contact Us in the Cox Business MyAccount App

Solution

The Cox Business MyAccount app provides Contact Us and Chat features that connect you to a support representative via your mobile device. Follow the steps below to learn more about the Contact Us and Chat features.

1

Sign in to the Cox Business MyAccount app using your User ID and Password.
 
Note: If you do not have a MyAccount profile, register on the MyAccount Setup page.

2

From the Home screen, tap the Chat icon to open and begin a chat session with a Cox Business support representative.

Image of Chat icon

Note: If you do not like the location of the chat icon, you can press and drag the icon to place it anywhere on the screen.

3

From the Connecting screen, complete the following actions.

  1. In the message field, enter your message.
  2. Tap Send to begin your conversation with the chat agent.

    Image of Conversation screen

  3. To exit the chat session, tap the X in the top left corner of the screen.

Note: The app saves your chat session, even after you tap out of this screen and return later.

4

To call Cox Business, tap Support in the navigational menu at the bottom of the screen.  

Image of Support icon in menu

5

From the Support screen, tap Contact Us.

Image of Support screen - Contact Us

6

On the Contact Us screen, the telephone numbers for Sales, Customer Service & Billing, Technical, and Automated Support are listed. Tap the telephone number to dial directly and speak with a Cox Business support representative.

Image of Contact Us screen