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Using Call Forwarding

Solution

You can program your calls to ring at another number. Each time a call is forwarded, your phone will make one short ring and can still be used to make outgoing calls.

  • As a Cox Business Voice customer, you can also set up Call Forwarding Rules Online.
  • For our Cox Voice customers, you can also set up Call Forwarding in Voice Tools.

Notes:

  • Call Forwarding cannot be enabled if phone services are currently down or part of a network outage.
  • International numbers are not allowed as destination numbers for Call Forwarding.

When dialing the Forward To number, dial it exactly as if you are calling directly. See the following examples.

    • For a local number, you may only need to dial the 7-digit phone number.
    • For a long-distance number, press 1 plus the area code.
    • If you have Speed Calling, you may dial one of your codes.

Turning ON the Call Forwarding Service

  1. Lift the handset and listen for the dial tone.
  2. Dial * 72.
  3. Listen for the dial tone.
  4. Dial the number to where you want your calls forwarded. Enter the number exactly as if you are calling directly, such as 7-digit, 10-digit, or 1 plus the area code.

    Note: Your confirmation will be a stutter dial tone, then regular dial tone to let you know your Call Forwarding feature is now working.
     
  5. Hang up.

    Result: Call Forwarding is in effect.

Turning OFF the Call Forwarding Service

  1. Lift the handset and listen for the dial tone.
  2. Dial * 73.
  3. Listen for the confirmation tone, and then hang up the handset.

    Result: Call Forwarding is deactivated.

Changing the Forward To Number

Turn off Call Forwarding by lifting the handset and listening for the dial tone, then:

  1. Dial * 73.
  2. Listen for the confirmation tone, and then hang up the handset.

    Result: Call Forwarding is now turned off.
     
  3. Lift the handset and listen for the dial tone.
  4. Turn on Call Forwarding by dialing * 72.
  5. Listen for the dial tone.
  6. Enter the new Forward To number to where you want your calls forwarded.
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 

 

  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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