Uploading an Auto Attendant Greeting

Complete the steps below to upload an Auto Attendant greeting.

Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.
 

Note: If you do not remember your User ID or Password, or experience an issue signing in, see Trouble Signing in on the Cox Website.

From the Services section, click the Voice icon.
 

Click the Call Settings arrow to expand the section, and then click Auto Attendant.
 

Note: If the Auto Attendant option does not display, go to www.coxbusiness.com/contactus to speak with our Sales team about adding this feature.

Locate the Auto Attendant and then click Edit under the Management column.

Use the steps in the table below to update the greeting for the appropriate hours.
 

From the Custom drop-down menu, select Add New and then click the Add link.
 

Results: The Select Greeting page displays.

On the Select Greeting page, complete the following steps.

1. Click Choose File.
2. Locate the file on your computer and then click Open.
3. Read the Disclaimer and then click the I have read and understand the disclaimer check box.
4. Click Continue.

Result: The Custom drop-down menu displays the name of the uploaded file.

Click Save.