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Uploading an Auto Attendant Greeting

Solution

Complete the steps below to upload an Auto Attendant greeting.

To upload an Auto Attendant greeting, the file must be in the proper format. See Uploading an Audio File in VoiceManager for more details.

1

Sign in to MyAccount.

  1. In the User ID field, enter your primary username.
  2. In the Password field, enter your password.
  3. Click Sign In.
2

In the My Services section, under the Voice tab, click Add Auto Attendant.

3

Locate the line you are updating, and then click Edit.

4

Use the table below to see steps for updating the Business Hours and After Hours greeting?

 

Hour Steps
Business hours
  1. Click Auto Attendant Menu Options (Business Hours).
  2. In the Business Hours Greeting section, click Custom.
After hours
  1. Click Auto Attendant Menu Options (After Hours).
  2. In the After Hours Greeting section, click Custom.
5

In the Custom drop down box, select Add New and then click the Add link.

Results: The Select Greeting page displays.

6

On the Select Greeting page, complete the following steps.

  1. Click Choose File.
  2. Locate the file on your computer and click Open.
  3. Read the Disclaimer and check the I have read and understand the disclaimer box.
  4. Click Continue.

Result: The Custom drop down displays the name of the file you uploaded.

7

Click Save.