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Uploading an Auto Attendant Greeting

Solution

Complete the steps below to upload an Auto Attendant greeting.
 

To upload an Auto Attendant greeting, the file must be in the proper format. See Uploading an Audio File in VoiceManager for more details.

1

Go to Myaccount.coxbusiness.com, enter your User ID and Password, and then click Sign In.

Note: If you have forgotten your MyAccount credentials, see Trouble Signing in on the Cox Website.

2

In the My Services section, under the Voice tab, click Auto Attendant.

3

Locate the Auto Attendant and then click Edit under the Management column.

4

Use the steps in the table below to update the greeting for the appropriate hours.
 

Hours Steps
Business hours
  1. Click Auto Attendant Menu Options (Business Hours).
  2. In the Business Hours Greeting section, click Custom.
After hours
  1. Click Auto Attendant Menu Options (After Hours).
  2. In the After-Hours Greeting section, click Custom.
Holiday hours
  1. Click Auto Attendant Menu Options (Holiday Hours).
  2. In the Holiday Hours Greeting section, click Custom.
5

From the Custom drop-down menu, select Add New and then click the Add link.
 

Results: The Select Greeting page displays.

6

On the Select Greeting page, complete the following steps.

  1. Click Choose File.
  2. Locate the file on your computer and then click Open.
  3. Read the Disclaimer and then click the I have read and understand the disclaimer check box.
  4. Click Continue.

Result: The Custom drop-down menu displays the name of the uploaded file.

7

Click Save.

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