• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location

Uploading an Audio File in VoiceManager


In VoiceManager, you can upload a pre-recorded audio file for use with the following applications.

  • Music on Hold, limited to five messages
  • Auto Attendant, limited to two messages
  • Custom Ringback

To record a file, you need a microphone and any off-the-shelf program that is capable of producing an audio file with the following specifications.

  • CCITT, u-law, or a-law codec
  • WAV file format
  • Sample rate = 8 KHz
  • 8 bit
  • Mono audio


  • There is a maximum file size of 5 Mb for recorded files.
  • If you already have a file, but it is in the wrong format, you can convert it by going to G711.org. For the Output Format, select u-law WAV (8Khz, Mono, u-law).
  • If you do not have a way to record a message, but subscribe to Voice Mail to Email feature, you can record your message as a voice mail, and save it to your computer.

After the file has been created, you can upload it to any of the above applications when presented with the option.

Enhanced support for your business

24/7 expert assistance for your business technology issues

Computer systems icon

Computer Systems
PC & Mac, Viruses & malware, network security & configuration, Software & operating systems, backup & retrieval

Multiple devices icon

Desktop computers, laptops, tablets, smartphones, plus other network-connected devices including printers and scanners

Router signal icon

Network Setup
Business Network configuration, maintenance & troubleshooting, plus Cloud and static IP support

Contact us icon

Expert support agents are available round the clock via phone, chat or mobile app for complete peace of mind

Search Cox Business Support

Didn't Find What You Were Looking For? Search Here.