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Uploading an Audio File in VoiceManager


In VoiceManager, you can upload a pre-recorded audio file for use with the following applications.

  • Music on Hold, limited to five messages
  • Auto Attendant, limited to two messages
  • Custom Ringback

To record a file, you need a microphone and any off-the-shelf program that is capable of producing an audio file with the following specifications.

  • CCITT, u-law, or a-law codec
  • .wav file format
  • 8 KHz sample rate
  • 8 bit
  • Mono audio


  • The maximum recorded file size is 5 Mb.
  • If you have an existing file, but it is in the wrong format, convert it using one of the following options.
  • If you do not have a way to record a message, but subscribe to Voice Mail to Email feature, you can record your message as a voice mail and save it to your computer.

After the file has been created, you can upload it to any of the above applications when presented with the option.

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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