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Upload and Manage Voice Mail Greetings Online

Solution

Use the following steps to upload voice mail greetings and manage voice mail options in online.
 

Note:

1

Go to https://myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.

2

From the My Quick Links section, click Voicemail.
 

Image of the Voicemail icon in MyAccount
 

Note: If the Voicemail link doesn't display, then refer to Managing Cox Business Users Online to edit user permissions to allow Voice services management.

3

Do you have more than one account?

  • If no, then continue to the next step.
  • If yes, then from the Select an account drop-down menu, select the account to modify.

    image of select an account drop-down
4

From the Voice Mail Tools page, click Voice Mail Greeting icon.
 

Image of the Voice Mail Greeting icon in MyAccount

5

From the Voice Mail Greetings page, next to the desired greeting type, in the Manage Greeting column, click one of the following options.

  • Upload Greeting: To upload a new greeting for the first time.
  • Replace Greeting: If there is a previously uploaded greeting you wish to replace.

    image of the upload greeting column highlighted.
6

From the Upload Greeting File pop-up window, click Choose File, then select the appropriate file from your computer.

  • The file size must be less than 1 MB.
  • The greeting length must be less than three minutes.
  • The file must be in .wav and u-law format.
  1. Review the disclaimer, then check the box next to I have read and understand this disclaimer.
  2. Click Continue.

    image of uploading a file in the pop-up window

    Result: The file uploads to MyAccount and the pop-up window closes.
7

From the Voice Mail Greetings page, in the row for the greeting you would like to manage, in the Activate Greeting column, click the toggle.
 

Note: For the Extended Absence Greeting feature, you have the option to allow voice mails to be left while it is enabled, or you can opt to not allow voice mails to be left.
 

image of the activate/deactivate toggle
 

Result: The toggle is blue when the greeting is activated; when the greeting is deactivated, the toggle is white.

8

To listen to your uploaded greetings, click Play.

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 

 

  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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