• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location

Troubleshooting Your Wireless Connection


Wireless Connection

The following table provides guidelines to assist you with troubleshooting wireless connection issues.

Issue Troubleshooting
No wireless connectivity
  • If you have an access point, then make sure that the wireless client is enabled.
  • Verify that the wireless client is configured with the correct wireless settings.
  • If the signal is low or not available, then try to reposition the Gateway.
  • Check that the wireless client supports the wireless band, protocol, and the selected wireless security that are currently used by the access point.
  • Change the wireless channel.
  • Make sure that the access point is enabled.
  • To reboot your equipment in Cox Business MyAccount, see Rebooting Your Equipment in Cox Business MyAccount.
Poor wireless connectivity or range
Unable to connect via WPS Manually connect your wireless client.
Internet Speeds
Network Diagnostic tools

The following diagnostic tools are available in the admin portal.

  • Ping: Checks the network connectivity to a particular IPv4 or IPv6 address.
  • Traceroute: Displays the route and measures transit delays of packets across the network.

Complete the following steps to access the Network Diagnostic tools.

Note: These steps are for Technicolor CGA4131 or CGA4332 only.

  1. Access the Administrative Portal.
  2. From the Administration menu, click Troubleshooting.

    image of the admin portal troubleshooting tab
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

Search Cox Business Support

Didn't Find What You Were Looking For? Search Here.