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Troubleshooting Your Cox Business Net Assurance Service

Net Assurance from Cox Business delivers highly available internet connectivity using a Long Term Evolution (LTE) backup and an Uninterruptable Power Supply (UPS) as a battery backup. LTE is a wireless communications network that provides broadband internet and phone service to mobile phones and other devices, including the Cradlepoint LTE backup used with Net Assurance.

Complete the following steps to access MyAccount and check the connection status of your Cox Business Internet modem and LTE backup.

  1. Go to myaccount.coxbusiness.com, enter your User ID and Password, then click Sign In.

    If you have forgotten your MyAccount password, see Trouble Signing in on the Cox Website.

  2. From the Home page, complete the following steps.
    1. Scroll to the My Equipment section.

      Note: If you have more than one account on this profile, select an account.

    2. Click the Internet tab.

  3. Locate the connection status, then select from the options below for troubleshooting steps to assist you with connection status scenarios.

    Note: If you reboot or plug / unplug your equipment while performing troubleshooting steps, it may take 1 - 2 minutes for the equipment and equipment status to update.

    Important: Refresh your Cox Business MyAccount page after completing any troubleshooting steps to view the device's connection status change.

What connection status displays?

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