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Troubleshooting Your Cox Business Net Assurance Service

Net Assurance from Cox Business delivers highly available internet connectivity using a Long Term Evolution (LTE) backup and an Uninterruptable Power Supply (UPS) as a battery backup. LTE is a wireless communications network that provides broadband internet and phone service to mobile phones and other devices, including the Cradlepoint LTE backup used with Net Assurance.

Complete the following steps to check the connection status of your Cox Business Internet modem and LTE backup.

  1. Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.

    Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.

  2. From the Services section, click the Internet icon.

    image of Online Internet Dashboard Icon

    Note: If the icon does not display, then click the arrow to view other available options.

  3. Locate the connection status, then select from the options below for troubleshooting steps to assist you with connection status scenarios.

    Note: If you reboot or plug / unplug your equipment while performing troubleshooting steps, it may take 1 - 2 minutes for the equipment and equipment status to update.

    Important: Refresh your Cox Business page after completing any troubleshooting steps to view the device's connection status change.
What connection status displays?
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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