Go to MyEquipment to determine if your Cox Business Internet equipment is connected.
Note: To identify Cox equipment, look at the serial number on the back of the Cox Internet equipment and match the serial number on the MyEquipment page.
Use the table below to determine the appropriate steps to take based on the problem you are experiencing.
|If the status is...||Then...|
Connected and you are experiencing slow speeds
|See Troubleshooting Tips for Slow Speeds. |
|Connected and there is no internet connection ||See Troubleshooting Tips for No Internet Connection. |
|Not Connected || |
See Troubleshooting Tips for No Connection.
Enhanced support for your business
24/7 expert assistance for your business technology issues
PC & Mac, Viruses & malware, network security & configuration, Software & operating systems, backup & retrieval
Desktop computers, laptops, tablets, smartphones, plus other network-connected devices including printers and scanners
Business Network configuration, maintenance & troubleshooting, plus Cloud and static IP support
Expert support agents are available round the clock via phone, chat or mobile app for complete peace of mind
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