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Troubleshooting Tips for Cox Business Internet No Connection

Solution

Use the following steps to troubleshoot your Cox Business Internet connection.

1

Verify that your gateway is connected to a power source.

2

Restart the device by rebooting your equipment, see Rebooting Your Equipment in Cox Business MyAccount.

3

Verify that the coax cable is securely connected to the wall outlet and the gateway. Make sure the cable is in good condition.

4

Did this resolve your no internet connection issue?

  • If yes, then no further action required.
  • If no, then contact us for additional support.

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