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Troubleshooting Tips for Cox Business Internet Connection Issues

Solution

Use the following information to troubleshoot Cox Business equipment connection issues.

1

Restart the following network equipment connected to your Cox device.

  • Internal router
  • Switch
2

Restart your Cox equipment.

  • You can restart your Cox device remotely in Cox Business MyAccount, see Rebooting Your Equipment in Cox Business MyAccount.
  • If you are unable to remotely restart your Cox device, you can manually restart the device by unplugging the power, wait a few seconds and then plug the power back in.
3

Restart your device, such as a laptop, mobile device, or computer.

4

While connected to your WiFi, check the following settings.

5

Check your IP address settings.

  • Verify that you have the correct IP address settings, DHCP, or Static IP on your network equipment or connected devices.
  • If you are using a static IP, then make sure that your network equipment or connected devices have the correct static IP address.

    Note: You can view your static IP address in MyAccount by going to the Data Tools page.
6

Check your Ethernet connections.

  • Check your Ethernet cable that connects the gateway to your network equipment or connected devices.
  • Ensure that the Ethernet jack is completely plugged in and the cable is undamaged.
7

Did this resolve your Cox Business Internet equipment connection issue?

  • If yes, then no further action required.
  • If no, then contact us for additional support.

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