Troubleshooting Tips for Cox Business Internet Connection Issues

Use the following information to troubleshoot Cox Business equipment connection issues.

Restart the following network equipment connected to your Cox device.

• Internal router
• Switch

Restart your Cox equipment.

• You can restart your Cox device remotely in Cox Business MyAccount, see Rebooting Your Equipment in Cox Business MyAccount.
• If you are unable to remotely restart your Cox device, you can manually restart the device by unplugging the power, wait a few seconds and then plug the power back in.

Restart your device, such as a laptop, mobile device, or computer.

While connected to your WiFi, check the following settings.

• Make sure the WiFi setting is on.
• Verify that you are connected to your WiFi network.
• Verify your WiFi password is correct.
  
  Note: For more information, see Wireless Network Setup Recommendations.

Check your IP address settings.

• Verify that you have the correct IP address settings, DHCP, or Static IP on your network equipment or connected devices.
• If you are using a static IP, then make sure that your network equipment or connected devices have the correct static IP address.
  
  Note: You can view your static IP address in MyAccount by going to the Data Tools page.

Check your Ethernet connections.

• Check your Ethernet cable that connects the gateway to your network equipment or connected devices.
• Ensure that the Ethernet jack is completely plugged in and the cable is undamaged.

Did this resolve your Cox Business Internet equipment connection issue?

• If yes, then no further action required.
• If no, then contact us for additional support.