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Troubleshooting No Picture During Pay-Per-View Event


Issue Resolution
The screen image Turns black While Watching a Pay-per-View (PPV) Event and Setting up Parental Controls. Change to different channel and then change back to the PPV event.
PPV Event That I Was Watching Stopped Before the End.

A PPV event has a specific begin and end time. If you used the pause or rewind feature of your cable box to time shift your PPV event, it is possible for the event's time window to expire before your viewing of the event ends.

This will result in you missing the end of the event. We recommend that you watch PPV events straight through, or record the event from the advertised time window. Once you record the event, you will be able to use all the cable features such as: pause, rewind, fast forward, and instant replay without any problems.