Follow these steps to troubleshoot a LAN connectivity issue.
Follow these steps to troubleshoot a LAN connectivity issue.
In the order listed below, turn off and turn on the devices in your network.
Important: The order in which this is done is relevant and crucial to success.
Verify the router is set up as a DHCP server.
Verify that all the wireless router settings related to SSID, WEP, and MAC level authentication are correct.
Important: If a network includes a Windows XP computer using a wireless connection, do not disable the SSID Broadcast feature on the router. Disabling the SSID can cause a loss of wireless connectivity to Windows XP. Verify the WEP and MAC address filtering security features are enabled.
On the wireless router, change channels.
Attempt a hard reset.
If there is still no connectivity, contact the router manufacturer.
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