Use the table below to address common issues with the remote control.
Note: If you are unable to resolve the issue using the table below, then you may need to pair the remote to the TV. Refer to Pairing or Unpairing the Contour Remote.
|Symptom||Possible Causes||Quick Fixes|
|The remote will not turn the TV off or on.||The remote is not programmed to the TV.||Program the remote to the customer's TV.|
|The remote is not in TV mode.|| |
|The remote will not control the volume on the TV.||The volume lock is set to the TV.|| |
Using the remote, set the volume lock to the TV.
|The remote is not programmed to the TV.||Program the remote to the customer's TV.|
|Remote works sometimes.|| || |
The range of the remote control is 15 feet, via direct line of sight to the receiver.
|The remote will not change channels or turn on the TV.||Batteries are low, dead, or inserted incorrectly.|| |
|The Remote is lost, damaged, or is no longer working.||Replace the remote.|
|The remote does not work anymore even with new batteries.||Replace the remote.|