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Troubleshooting Ethernet Connection Problems With a Cox Security System


See the table below for solutions to common Ethernet connectivity issues.

Broadband Connection FailureCheck that the cable modem is inserted into the WAN port on the router and that the cable modem is connected.
No Connectivity to the TouchscreenCheck that the Ethernet cable for the touchscreen is inserted into one of the four ports on the router.
Intermittent Connectivity
  • Check the ethernet cable to make sure the port light is lit on the router.
  • There could possibly be a bad cable; replace the cable.

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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