Refer to the table below for steps to take to troubleshoot your phone hardware.
|My phone has no dial tone or has intermittent dial tone.|| |
|Not Receiving Calls|| |
|Not able to place outbound calls|| |
|Callers cannot hear or can't be heard.|| |
|There is static on one or more lines.|| |
|My phone is not ringing|| |
Check the ringer and volume controls on your phone to make sure the settings are correct. If the issues persist, Chat Now.
|I am getting short rings on my phone and no one is there when I answer.||If your phone is giving only one short ring, you may have Call Forwarding activated on your line. See Changing Call Forwarding Rules in MyAccount for more information. |
|One of my phone jacks is not working.|| |
|I cannot use my fax machine or modem; my Voicemail has a stutter tone.|| |