Use the following tips to resolve common sign-in issues when accessing your Cox Business MyAccount profile.
|Cause of the Problem||Solution|
|Need to create|
User ID and Password
|Access the MyAccount Setup page and follow the directions based on if you are a new or existing customer. To learn more about password requirements, see Cox Password Requirements.|
|Forgot User ID||See Recovering Your MyAccount User ID for more information.|
Note: You must be enrolled in MyAccount User ID recovery to use this process. See Editing Cox Business Users Online.
If you have forgotten your password, refer to the following options.
|Forgot Password and didn't receive your recovery email||If you did not receive the forgot password email complete the following.|
|The User ID can be a Cox-provided email or a customer-owned email address and the full email address is required for login.|
Note: The User ID is not case sensitive. Selecting upper- or lower-case letters cannot make the login fail.
|Password entered with incorrect capitalization||The password is case-sensitive.|
Example: "WizardOfOz#9" is different from "WIZARDOFOZ#9" or "wizardofoz#9."
|Password Lock Out|
|Need to change/reset Password||To change your Cox Business MyAccount password, see Managing Cox Business Users Online.|
|MyAccount website is not loading upon sign in|