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Trouble Signing in on the Cox Website


Cause of the Problem Solution
Need to create  
User ID
and Password
Follow the steps in Setting Up MyAccount Online to set up your User ID and Password.
Password entered with incorrect capitalization The password is case sensitive.

Example: "WizardOfOz#9" is different from "WIZARDOFOZ#9" or "wizardofoz#9."

  1. Make sure the CapsLock and NumLock keys on the computer keyboard are unlocked (not ON).
  2. Re-enter your password.
Forgot Password 
  1. Click the Forgot Password? link in the Sign In box on www.cox.com.
  2. Enter your User ID.
  3. Follow the instructions to reset your Password. For security, enter your Secret Answer to the Secret Question.

  4. Return to the Sign In box and log in with the new password.
Lock Out
Several login attempts in a row is perceived by the system as a security threat, such as a possible break in. So the system "locks out" additional login attempts. This lock out is intended to block unauthorized access to your account. If your login fails after several attempts, click the Forgot Password?link to reset your password.

Note: Cox cannot undo or remove a "lock out" that is in process.
User ID 
Entered Incorrectly
Cox provides its Internet / Email customers with an email address that has their User ID in it. The User ID is all of the text and punctuation preceding the @ symbol of the email address.

Example: If your selected email address is anyname45@cox.net, then User ID is anyname45.

Note: The User ID is not case sensitive. Selecting upper or lower case letters cannot make the login fail.
Forgot User ID
  1. Click the Forgot User ID link in the Sign In box.
  2. For security, provide your Cox 16-digit account number, PIN, or the last four digits of your social security number and the Secret Answer to your Secret Question.

    Result: The User ID of the account holder displays.

    Note: The account holder can look up the User ID of an authorized user by clicking My Connection on the homepage, then My Account, then Manage Users.
Secret Answer
  1. If the Secret Answer has been forgotten, contact Cox Customer Support to either reset the Password or look up the User ID so you can log in and update the Secret Answer.
  2. Return to the Cox homepage and Sign In with your User ID and Password.
  3. Click MyAccount, then Edit Secret Question. Select a new Secret Question and enter a new Secret Answer.