Use the following to resolve common sign in issues when accessing your MyAccount profile.
|Cause of the Problem||Solution|
|Need to create |
User ID and Password
|Access the MyAccount Setup page and following the directions based on if you are a new or existing customer.|
|Password entered with incorrect capitalization||The password is case sensitive. |
Example: "WizardOfOz#9" is different from "WIZARDOFOZ#9" or "wizardofoz#9."
|Forgot Password|| |
|Password Lock Out||Several login attempts in a row is perceived by the system as a security threat, such as a possible break in. |
|User ID |
|The User ID can be a Cox provided email or a customer owned email address and the full email address is required for login. |
Note: The User ID is not case sensitive. Selecting upper- or lower-case letters cannot make the login fail.
|Forgot User ID||To recover you User ID, Contact Us for assistance.|