Tips to Secure Your Cox Business Account

We care about your safety online and proactively monitor your account for suspicious activity. The items listed below may flag your account for suspicious behavior.

• Logins to CoxBusiness.com from unusual IPs or locations
• Emails sent to your Cox Business Email address that auto-forward to suspicious mailboxes
• Unknown email addresses or mailboxes displaying in your Cox Business Email inbox
• Account credentials are found on a list posted online by criminals

If we detect these or other suspicious behaviors, we proactively change your password to protect you against malicious activity. Unfortunately, this also locks you out of your account until you change your password.

Preventing a Compromised Account

Keep your account safe using the following tips.

• Do not click on links in emails from people you don't know.
• Update the passwords for each of your Cox Business User IDs to passwords you've never used before.
• Use unique passwords for each Cox Business User ID.
• Do not use these User ID and password combinations on other websites.
• Confirm that your anti-virus software is up to date.

Securing Your Account

If any of your accounts have been compromised online, then complete the following steps to secure your Cox Business account.

Sign in to your Cox Business account on a secure.
 

Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.

Remove any logins or email accounts that you do not recognize or use. For help, refer to Managing Cox Business Users Online.

Change your password, secret questions and answers, or PIN.

• Password - Refer to Managing Cox Business Users Online.
  
  Note: Profile Owners and administrators can change the password on behalf of the user. Refer to Resetting a User's Password Online.
  
  
• Secret question and answer or PIN - Refer to Updating Authorization Settings Online.

For an extra layer of security, activate the two-step verification process. For more details, refer to Enrolling in Two-step Verification Online.

If you have a Cox Business Email address, sign in to check for any unauthorized forwarding or filter rules on all your email accounts.

If you are a Cox Business Voice customer, check online for the following items.

• Settings - Make sure call forwarding or any other settings haven't been changed without your knowledge. For more information, refer to Auto Forwarding Emails in Cox Business Email.
• Call History - Monitor long-distance and international calls for a few weeks to ensure calls are not being made without your approval. For more information, refer to Creating Filter Rules in Cox Business Email.

If you have used the same user ID and password combination on CoxBusiness.com and other websites, change your credentials to something unique on other websites to prevent malicious activity on those sites.