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Testing Your Cox Business Security Solutions Detection System

Solution

In order to maintain your Cox Business Security Solutions Detection system, it is highly recommended that you test your Detection system monthly. This will give you the assurance that your Detection system is working as intended and give you reassurance that alarm signals are being received by our Central Monitoring Station.

In order to test your Cox Business Security Solutions Detection system, follow the steps below.

1

Call the Central Monitoring Station at 1-855-261-2501.

  1. Follow the prompts for system testing.
  2. The agent will ask for the following information.
    • Phone number and address associated with your account
    • The Verbal Passcode/Secret word

      Note: This is different that the code you use Arm/Disarm your system. The Verbal Passcode/Secret Word is the password that you give to the Central Monitoring Station when they call to cancel a false alarm. If you have never changed it from the default, see Change the Business Security Solutions Verbal Passcode / Secret Word.

  3. Advise the agent that you would like to test your Detection system.
  4. Once the agent has placed your system in test mode, ask them when test mode will expire.

You will now be able to test your Detection system up until the time that the test mode expires. During this time emergency personnel will not be dispatched to the property when the alarm is triggered.

2

Put the system in Arm Away status and exit the building prior to the end of the 30 second countdown.

3

Wait at least two minutes then trip the sensors you wish to test.

  1. Allow the siren to sound for minimum of 30 seconds to 1 minute.
  2. Disable the alarm.

Note: To test your Panic Switch, make sure the alarm is disarmed when testing.

4

When testing is complete, call the Central Monitoring Station at 1-855-261-2501.

  1. Ask them to confirm that the alerts were received for each motion sensor tested.
    • If all alerts were received, then your Cox Business Security Detection system is working as intended.
    • If any of the alerts for your sensors were not received, then call us at 1-844-601-5890 to schedule a service appointment and we will send a technician out to assist you.
  2. Ask the agent to remove the system from test mode.

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