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Setting Up Your Profile in the MyAccount App

Solution

After you have signed up for Cox Business service, a MyAccount profile needs to be created. Follow the steps below to build a new profile for your account using the Cox Business MyAccount app.
 

Note: You need to have your 16-digit Cox Business account number and your Cox PIN.

1

Launch the Cox Business MyAccount app from your app store.

Image of the Cox Business MyAccount App icon

2

On the bottom of the Sign In screen, locate New to Cox Business MyAccount? and tap Register Now.

Image of Sign In screen, Register Now

3

On the Let's Get Started! screen, tap Create A New Profile.

Image of Create a New Profile

4

Begin the account registration on the Account Information screen.

  1. Enter your information in the following fields.
    • Account Number - enter your 16-digit Cox Business account number
    • Cox PIN - this is the four-digit code you provided at the time of your service order
    • Account Alias - the Account Alias name is designed to help you identify the account

      Example: If you have a north and a south location of the same store, the alias could be North Location and South Location.
       
  2. Tap Save and Continue.

    Image of Account Information screen

5

On the Create Profile screen, complete the following sections with the information of the Profile Owner, this will be the primary user on the account.

  1. Personal Information
  2. Contact Information
  3. Create Password
  4. Tap Save and Continue
6

On the Set Up Billing screen, complete the following steps to select how you would like to receive and pay your bills.

Note: If you would like to complete this step later, then tap No thank you. I'll complete later. and continue with the next step.
 

  1. Manage Autopay - sign up for EasyPay to automatically pay your monthly bill using your bank account or credit card.
    • Toggle the Manage Autopay button to On.
    • Tap Add Payment Method and enter your banking information.
    • Read the Terms and Conditions of Authorization and Disclosures, tap to place a check in the box that indicates agreement.
    • Tap Save and Continue.

      Image of EasyPay enrollment

  2. Paperless Billing - enroll to receive your monthly bills via email notification.
    • To enroll in paperless billing, toggle the Paperless Billing button to On.
    • Enter your Email address.
    • Tap Save and Complete.

      Image of Paperless Billing enrollment
7

You have the ability to enter the personal and contact informaiton and access permissions for those people that need to have access to your account. On the Additional Users screen, tap Add Users to enter the information and customize their permissions.

Note: If you would like to complete this step later, then tap No thank you. I'll complete later. and continue with the next step.
 

  1. On the Add User screen, complete the Personal Information and Contact Information fields.
  2. Tap Next.
  3. On the User Permissions screen, select either of the following choices.
    • End User - tap on the Customize Permissions drop down menu to select detailed permissions.

      Image of End User selection

    • Administrator - provides that user with access to everything.

      Image of Administrator selection

  4. Tap Continue.
8

The Manage Account Authorization screen allows you to manage your Cox PIN and Secret Question and Answer, tap Manage Authorization and complete the following steps.

Note: If you would like to complete this step later, then tap No thank you. I'll complete later. and continue with the next step.
 

  1. On the Account Authorization Settings screen, enter the required information in the following fields.
    • Authorized Users - these users have permission to speak to Cox about your services and billing.
    • Secret Question and Secret Answer - choose a question and answer that you and your authorized users are aware of to use as an account validation when contacting Cox.
  2. Tap Save and Continue.
  3. On the Account Contacts screen, add the contact information to be used for account notifications.
  4. Tap Save and Continue.
9

On the View IP Addresses screen, tap View IP Addresses to view the applicable Cox Business Internet cable modem service IP addresses. Depending on your services, you are capable of viewing both Static IP and Dynamic IP addresses.

Image of View IP screen

10

On the bottom of the View IP Addresses screen, tap Launch MyAccount.

Result: The completion screen displays with a quick tour of the app.

Scroll to the bottom of the app navigation screen, tap Continue to complete the set up and access the MyAccount Home screen.