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Setting Up Priority Alert


Priority Alert allows the selection of a different ring type for certain incoming calls, such as a specific person, or a call from inside or outside a group. This feature is available with VoiceManager Office, Anywhere packages, and IP Centrex service.

Complete the following steps to set up or edit priority alerts.


Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.

Note: If you have not created a MyAccount profile with a User ID and Password, see Setting Up Your MyAccount Profile.


From the Services section, click the Voice icon.

image of Online Dashboard Voice Icon

Note: If the icon does not display, then click the arrow to view other available options.


Do you have more than one account?

  • If no, then continue to the next step.
  • If yes, then from the Select an account drop-down menu, select the account to modify.

    image of select an account drop-down

Are you a Profile Administrator or a Profile Owner changing a user's number?

  • If yes, then continue to the next step.
  • If no, then proceed to step 6 for changing your call settings.

Click the arrow to expand the User & System Management section and complete the following.

  1. Click User Feature Settings.

     Image of User Feature Setings settings

  2. Locate the number you are modifying and click Edit.

    Image of User Feature Settings page

Click the arrow to expand the Call Settings section, then click Priority Alert.

Image of MyAccount calling line ID


Are you adding a new alert, or updating an existing alert?

  • If adding, then click Add Priority Alert.
  • If updating, then click the Edit link.
  • If deleting, then click the Delete link. All steps complete.

In the Description field, enter an explanation for the rule.


In the When Receiving Calls From field, select one of the options below.

  • Any Phone Number
  • Specific Phone Numbers

    Note: If using the specific number option, you can designate all private numbers, all unavailable numbers, or specify specific phone numbers.

    • To link all private phone numbers to the rule, select the Any Private Number checkbox.
    • to link all unlisted numbers to the rule, select Any Unavailable Number checkbox.
    • To link a specific number to the rule, enter the number in the field.

      Note: To link additional numbers to the rule, click Add Another Number and enter the number in the new field.

Click the Use Priority Alert or Do Not Use Priority Alert radio button to define how to treat the call.


Select when to apply the rule by clicking an option in the During Regular Schedule and During Holiday Schedule dropdown menus. Refer to Creating and Managing Time Schedules in MyAccount.

Note: Create separate Priority Alert Rules if both a Regular and a Holiday Schedule are desired.


Click Save and Return.

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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