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Setting Up Priority Alert

Solution

Priority Alert allows selection of a different ring type for certain incoming calls, such as a specific person, or a call from inside or outside a group. This feature is available with VoiceManager Office and Anywhere packages and IP Centrex service.

Complete the following steps to set up or edit priority alerts.

1

Sign in to MyAccount.

  1. Enter your User ID and Password.
  2. Click Sign In.
2

Under the Voice tab in My Services section, click Voice Tools.

3

In the Call Settings section, click View More Features.

4

In the Call Receiving section, click Priority Alert.

5

Are you adding a new alert, or updating an existing alert?

  • If adding, then click Add Priority Alert.
  • If updating, then click the Edit link.
6

In the Description field, enter an explanation for the rule.

7

In the When Receiving Calls From field, select one of the options below.

  • Any Phone Number
  • Specific Phone Numbers

    Note: If using the specific number option, you can designate all private numbers, all unavailable numbers, or specify specific phone numbers.

      • To link all private phone numbers to the rule, select the Any Private Number checkbox.
      • to link all unlisted numbers to the rule, select Any Unavailable Number checkbox.
      • To link a specific number to the rule, enter the number in the field.

        Note: To link additional numbers to the rule, click Add Another Number to and enter the number in the new field.
8

Click the Use Priority Alert or Do Not Use Priority Alert radio button to define how to treat the call.

9

Select when to apply the rule by clicking an option in the During Regular Schedule and During Holiday Schedule drop-down menus.

Note: Create separate Priority Alert Rules if both a Regular and a Holiday Schedule are desired.

10

Click Save and Return.

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