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Setting Up Priority Alert


Priority Alert allows selection of a different ring type for certain incoming calls, such as a specific person, or a call from inside or outside a group. This feature is available with VoiceManager Office, Anywhere packages, and IP Centrex service.

Complete the following steps to set up or edit priority alerts.


Sign in to MyAccount.

  1. Enter your User ID and Password.
  2. Click Sign In.

Under the Voice tab in My Services section, click Voice Tools.


In the Call Settings section, click View More Features.


In the Call Receiving section, click Priority Alert.


Are you adding a new alert, or updating an existing alert?

  • If adding, then click Add Priority Alert.
  • If updating, then click the Edit link.

In the Description field, enter an explanation for the rule.


In the When Receiving Calls From field, select one of the options below.

  • Any Phone Number
  • Specific Phone Numbers

    Note: If using the specific number option, you can designate all private numbers, all unavailable numbers, or specify specific phone numbers.

      • To link all private phone numbers to the rule, select the Any Private Number checkbox.
      • to link all unlisted numbers to the rule, select Any Unavailable Number checkbox.
      • To link a specific number to the rule, enter the number in the field.

        Note: To link additional numbers to the rule, click Add Another Number to and enter the number in the new field.

Click the Use Priority Alert or Do Not Use Priority Alert radio button to define how to treat the call.


Select when to apply the rule by clicking an option in the During Regular Schedule and During Holiday Schedule dropdown menus. Refer to Create or Edit a Time Schedule in MyAccount.

Note: Create separate Priority Alert Rules if both a Regular and a Holiday Schedule are desired.


Click Save and Return.

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