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Setting Up Notifications in MyAccount


Using MyAccount, you can sign up to receive the following notifications through email or text message.

  • 911 Notifications - Receive a notification when a phone number on your account dials 911.
  • Maintenance Notification - Receive a notification when a network upgrade is causing an outage in your area.

    Note: This option does not provide notification for other types of outages at this time.

Follow the steps below to sign up to receive 911 or maintenance notifications.


Go to MyAccount and sign in using the steps below.

  1. In the User ID field, enter your primary username.
  2. In the Password field, enter your password.
  3. Click Sign In.

From the More section click Administration.

Image of MyAccount Administration drop down menu highlighting Manage Users

From the Administration page, complete the following steps.

  1. Click to expand Profile Administration.
  2. Click Manage Users.

    Image of MyAccount Profile Administration menu highlighting Manage Users

Locate the user you are updating and click Edit.


In the Existing User section, ensure that the Alternate Email Address field or the Mobile Phone Number field contain the email address or phone number that you want to receive the notification is listed.

Image of MyAccount Manage Users page highlighting the Alternate Email Address and Mobile Phone Number fields

Note: You can add up to three email addresses and mobile phone numbers to receive the notifications. To add additional email addresses or mobile phone numbers, click the Add New link.


In the Preferred Contacts Methods section under the Notification tab, use the Mobile Number and Email Address drop down to select the email address and mobile number you want to receive the notifications.

Image ofMyAccount Preffered Contact Methods highlighting the Mobile Number and Email Address drop down fields

In the Notification Category section, click to expand the appropriate notification type you wish to set up.

Image of MyAccount Notification Category page highlighting 911 and Outage Notifications sections

Use the Email and SMS toggles to turn on notifications for your preferred contact method.

Image of MyAccount Notifications section highlighting the Email and SMS toggles

Note: If the user is associated with multiple accounts, each associated account is listed. Use the toggles to turn the notifications on or off for each account.

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