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Setting Up Call Forward Features in the MyAccount App

Details

To be able to activate Call Forwarding using the MyAccount app, your profile must be assigned the phone number and you must be assigned the appropriate permissions by the administrator. For more information, refer to the following.

2

Under My Services, tap Voice.

Image of the MyAccount app home page highlighting the Voice icon

3

Verify that the number you are forwarding displays on the screen.

  • If the correct number is showing, continue to the next step.
  • If a different number is showing, tap the number and select the number you are forwarding.

Image of MyAccount app Voice page highlighting the phone number

4

Tap Call Forwarding.

Image of MyAccount app Voice page highlighting Call forwarding

5

Use the table below to activate the appropriate Call Forward feature.

Feature Steps
Not Reachable
  1. Tap the toggle next to When Not Reachable to switch it to On.
  2. In the Forward To # field, enter the number you want the calls to forward to.
  3. Tap Save.

    Image of MyAccount app Not Reachable Call forwading options
Busy
  1. Tap the toggle next to When Busy to switch it to On.
  2. In the Forward To # field, enter the number you want the calls to forward to.
  3. Tap Save.

    Image of MyAccount app Call Forwading Busy options
Always
  1. Tap the toggle next to Always to switch it to On.
  2. Tap the toggle next to Ring Splash to switch it to On or Off.

    Note: When the Ring Splash is on, you will receive a short ring when a call is forwarded to let you know that the call forwarding is on.
  3. In the Forward To # field, enter the number you want the calls to forward to.
  4. Tap Save.

    Image of MyAccount app Call Forwading Always options
No Answer
  1. Tap the toggle next to When No Answer to switch it to On.
  2. In the Forward To # field, enter the number you want the calls to forward to.
  3. Select the Number of Rings that you would like the phone to ring before forwarding the call.
  4. Tap Save.

    Image of MyAccount app Call Forwading No Answer options

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