Setting Up an Email Address for Voice Mail Notification and Email Delivery

Complete the following steps to set up a new email address to access Voice Mail Notification and Email Delivery.
 

Note: Confirm the phone number is assigned to you and you have the correct permissions. Refer to Managing Phone Number Assignments in MyAccount.

Go to myaccount-business.cox.com and sign in using your User ID and Password.
 

Note: If you have not created a MyAccount profile with a User ID and Password, see Setting Up Your MyAccount Profile.

From the Quick Links at the top of the page, click Voicemail.
 

Note: If the Voicemail link doesn't display, then refer to Managing Cox Business Users Online to edit user permissions to allow Voice services management.

Do you have more than one account?

• If no, then continue to the next step.
• If yes, then from the Select an account drop-down menu, select the account to modify.
  
  

From the Voice Mail Tools page, click the Voice Mail Notification icon.
 

Are you adding or removing an email address?

• If you add an email address, click the Add New Email link and continue to the next step.
• If you remove an email address from the Manage column, click the Delete icon. All steps complete.
  
  

In the Enter Email Address and Re-Enter Email Address fields, enter the email address you wish to receive the voice mail notifications, then click Continue.

From the Voice Mail Notification page, complete the following steps.

1. To receive an audio version of the voicemail in the email, click the check box under Attach Voice Mail Audio File.
2. To receive a readable version of the voice mail in the email, click the check box under Attach Readable Voice Mail.
3. Click Save.