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Setting up 911 Notifications


Follow the steps below to receive notifications through text message or email any time a phone number on your account dials 911.


Go to MyAccount and sign in using the steps below.

  1. In the User ID field, enter your primary username.
  2. In the Password field, enter your password.
  3. Click Sign In.

In the Administration drop down click Manage Users.

Image of MyAccount Administration drop down menu highlighting Manage Users


Locate the user you are updating and click Edit.


In the Existing User section, ensure that the Alternate Email Address field or the Mobile Phone Number field contain the email address or phone number that you want to receive the notification is listed.

Image of MyAccount Manage Users page highlighting the Alternate Email Address and Mobile Phone Number fields

Note: To add additional email addresses or mobile phone numbers, click the Add New link.


In the Preferred Contacts Methods section under the Notification tab, use the Mobile Number and Email Address drop down to select the email address and mobile number you want to receive the notifications.

Image ofMyAccount Preffered Contact Methods highlighting the Mobile Number and Email Address drop down fields


In the Notification Category section, click to expand 911 Notifications.

Image of MyAccount Notification Category page highlighting 911 Notifications


In the Notify me of 911 calls section, use the Email and SMS toggles to turn on notifications for your preferred contact method.

Image of MyAccount 911 Notifications section highlighting the Email and SMS toggles

Note: If the user is associated with multiple accounts, each associated account is listed. Use the toggles to turn the notifications on or off for each account.


Click Save.

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