Self-Installing a Polycom VVX 300, 400, or 500 Phone

Complete the following steps to install a Polycom VVX 300, 400, or 500 IP Centrex phone.

Complete the following steps to confirm the E911 address information for the location of your IP Centrex equipment.

1. Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.
   
   Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.
   
   
2. From the home page, click the Voice icon.
   
   
    
3. From the Business Voice page, in the Features section, click User & System Management.
4. Select Manage E911 Information.
5. Follow the on-screen instructions.

Important: The E911 Address information must be updated anytime the phone is moved to a new location. Affix the included decal so that users can view this information.

Connect the phone cord to the handset port on the phone and to the handset.

Note: If you are also installing a Key Expansion Module (KEM), install it before continuing to the next. See Self-Installing a Polycom Key Expansion Module.

Connect the Ethernet cable to an active port on your router, firewall, or LAN switch and to the LAN port on the phone.

Use one of the following to power on the phone.

• LAN switch: If you are using a LAN switch with Power over Ethernet (PoE), then no additional power source is needed.
• Power over Ethernet (PoE) injector (if included): For instructions on how to power your phone with a PoE injector, see Setting Up a Power Over Ethernet Injector.
• Power cable (if included): Plug the power cord into the power port on the back of the phone and into the wall outlet.
  
  Note: The phone is ready to use when the line keys are lit green. This may take up to 3 minutes.

Did the boot process complete?

• If the boot process does not begin, then repeat step 4.
• If the boot process does not complete, then repeat step 3.
• If yes, then continue to the next step.

Insert the phone stand into the slots on the back of the phone.