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Reviewing Ticket History in the Cox Business MyAccount App

Solution

In the Cox Business MyAccount app, you are able to access and review all of the tickets that you've opened in the MyAccount App, MyAccount website, or during a call. Follow the steps below to review your ticket history.

1

Sign in to the Cox Business MyAccount app using your User ID and Password.
 

Note: If you do not have a MyAccount profile, you may register in the Cox Business MyAccount app or on the MyAccount Setup page.

2

From the Home screen in the My Support section, tap Ticket Summary.
 

Image of My Support Ticket Summary icon

3

From the Ticket History screen, tap each ticket to view additional details.
 

Image of Ticket History screen

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 

 

  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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