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Restoring Email Accounts Online


Use the following steps to restore email accounts within 90 days of deleting the email online.

Note: If the email account and online user are both deleted, the email cannot be restored.


Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.


From the Services section, click the Internet icon.

image of Online Internet Dashboard Icon


From the Features section, click the Email Administration icon.

image of the email administration icon


From the Email Administration page, complete the following steps.

  1. Click the box next to the email address that needs to be restored or unsuspended.

    Note: If the email address you wish to restore doesn't display, then the deletion occurred more than 90 days ago and must be created as a new email address.

  2. From the Select Action drop-down menu, select Restore.

    Image of Action drop-down menu

  3. On the confirmation pop-up window that displays the Name, Email, and Mailbox Status, click Confirm.

    Image of confirmation window in MyAdmin

    Result: A confirmation message displays.

Refresh the page to view the updates.

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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